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I shut down ccma and ccms and brought them back up. This resolved the issue. doug

Yes, I have tried to give him a different login/position number and the message moved with the new position number -- his login was 69859, I changed to be 60859 - logging in under the old number afterwards returned a invalid agent id where the new number returned the login limit exceeded...

I have reached the limit of what I can define (98 lics and 98 built) I tried to log him in this morning when no one else was on and got the same login limit exceeded message. However I could login as another agent - apparently just not with his login. I saved his phone as a template...

Thank you for the reply. I can understand that I might get such a message. However, I could log in as another agent so it wasn't that I had hit the ceiling, I just could not login as that particular agent. In fact, the reason he was logging in was it was just before a holiday and he was...

I have a user that when he login's gets the message login limit exceeded. It started today. I can login successfully at his phone with a different agent id, so it is not that we have too many agents logged in. I also get the same error message if I go to a different acd phone and try to login...

Avaya Contact Recorder v10.1 Occasionally, I will get an warning email error message similar to the following: subject:Recorder(811707) Warning 05/19/16 11:33:03 AM Timeout on recording stop on DN 69452 TN 62465 I listen to the latest recording for that agent and I hear it through to...

Thank you. I printed the CLID entries as below ENTRY 0 HNTN ESA_HLCL ESA_INHN YES ESA_APDN YES HLCL 81327 DIDN YES DIDN_LEN 0 HLOC LSC CLASS_FMT DN ENTRY 1 HNTN ESA_HLCL ESA_INHN NO ESA_APDN YES HLCL 81330 DIDN YES DIDN_LEN 0 HLOC LSC...

on a cs1000 pbx, I recently setup a phone (repurposed an existing tn and made the necessary name settings for the new employee). Beforehand it had been a hotdesk phone with no permanant employee there. He recently mentioned that the phone number that is displayed to the caller is not his, but...

I'm sorry, stanleysteamer and yyrkroon, i had missed the last post from yyrkroon. There was indeed a second/legacy phone defined for that extension (although not acquired). I deleted it and the CFWD looks like it is working now. Thank you all for your input and assistance. doug

not being as familiar with codes i was using the element manager functions. I deacquired, deleted the phone and then added it using a phone i had made a template of. (my understanding is with element manager you can save a phone config and use it as the basis of an add), i made the necessary...

yes sir. It was working on the phone prior to me changing it to acd. I did the stare and compare and didn't see any difference. I had also outed the phone and used a template from one of the phones that does work as expected. It did not seem to make a difference.

callpilot sfa/sfd did indeed not have an affect. It does behave the same way regardless of being logged in or not with the phone logged in and call forward set to 68800 (it still rings at the phone). .trac 244 0 04 11 VTN 244 0 04 11 KEY 0 ACD IDLE KEY 1 MSB IDLE KEY 2 NRD...

kcflhrc, yes, I forgot to include I have rebooted the phone also. gibblett I will try making the change. yyrkroon, yes it is ringing on the dn (and displaying me as the caller). I have tried it with the phone logged out and it behaved as described above, I believe it behaved the same way...

kcflhrc, correct. it will show cfwd for a short duration. However, it does not seem to take, in the effect that it will still ring at the phone and eventually go to voice mail. Even if I put an external number in (e.g. my cell phone), it will still ring at the phone and then go to voicemail...

I was tasked with setting up the admin assistant with an acd phone as she would be handling the overflow spanish customer service calls. I originally changed her existing phone and bumped her defined keys further down to allow for the queue, makesetbusy and notready. When she is away for lunch...

To confirm, the path that the land line uses would somehow be different than the cell phone. I'm not too familiar with all the interworkings but they don't both use the same reference points, or how is one pointing to somewhere else. I would contact my Phone company (verizon) then? Thanks for...

I just tested again to verify pbx/land line vs. cell phone. I try from the land line and it rings 10 times with no pickup or message. I try from the cell phone and after the 3rd ring, I got an automated voice prompt.

Thank you for the replys. The intended number 513-98xx is a Mortgage Title company (we are the county property appraiser) The number reached 863-421-32xx is the Florida Department of Health. I know of 3 different phones, over at least a week since discovery, where we dial the former and...

We are on a cs1000. Please excuse my newbieness, but am trying to troubleshoot the following: We are in Tampa - area code 813 I am dialing a local number, with 9 to get out, 513-98xx I am told by the party at the other end, and not the intended party, that i have reached 863-421-32xx Should I...

Thanks for the assistance. I did the new cdn, acquired it, etc and it works just like it should. Thanks again, Best Regards, Doug