change cdn from internal to external (did) 1

[dougblythe]

Sorry, new at this and I'm wanting to verify steps I need to do. Mostly monkey see, monkey do has worked so far, but I wanted to see if there was a 'better'(easier) way to accomplish this.

The user would like to take a cdn that is working, but only accessible internally - the cdn is not a number that can be dialed from the outside, and make it a published number that the public can dial.

The cdn/acd is:


>ld 23
ACD000
MEM AVAIL: (U/P): 98622158 USED U P: 5468112 179551 TOT: 104269821
DISK SPACE NEEDED: 295 KBYTES
ACD DNS AVAIL: 23961 USED: 39 TOT: 24000
REQ prt
TYPE cdn
CUST 0
CDN 61905

TYPE CDN
CUST 0
CDN 61905
FRRT
SRRT
FROA NO
UUI NO
MURT
CDSQ NO
DFDN 62905
NAME NO
CMB NO
CEIL 2047
OVFL NO
TDNS NO
RPRT YES
AACQ YES
ASID 16
SFNB
USFB 1 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 2 3 4 5 6 8 9 10 11 12
CNTL YES
VSID
HSID
CWTH 1
BYTH 0
OVTH 2047
STIO
TSFT 20



REQ prt
TYPE acd
CUST 0
ACDN 62905

TYPE ACD
CUST 0
ACDN 62905
MWC NO
DSAC NO
MAXP 10
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 68800 <--call pilot
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE


I will need to change the cdn (61905) to a DID number (12345) and make the corresponding change in Symposium in the \Configuration\CDN area as well as in \Scripting - Master Script, correct? What would be the proper steps: unacquire the cdn, change/delete and readd the cdn to the new number and reacquire?

Is there anyway I can test this, and not affect production, without having to create a whole new test cdn, acd, script, etc. Is there a way to just point the new DID/external number to the CDN itself?


Best Regards,
Doug

 

[trvlr1]

How about getting a toll free or an existing DID and having the local telco send it in with a DNIS the same as you already have for the CDN?

 

[bigindian65]

you can point the DID to the existing CDN in ld 49. I would build the new did cdn and acquire it, add to master - point to correct script, then scrap the old cdn.

Mato' Was'aka

 

[dougblythe]

Thanks for the assistance.

I did the new cdn, acquired it, etc and it works just like it should.

Thanks again,

Best Regards,
Doug