correct caller id not presented to person being called

[dougblythe]

on a cs1000 pbx, I recently setup a phone (repurposed an existing tn and made the necessary name settings for the new employee).

Beforehand it had been a hotdesk phone with no permanant employee there.

He recently mentioned that the phone number that is displayed to the caller is not his, but the main business number. I did a comparison between his and another where I verified it showed the calling dn and I am not seeing a difference.


This phone displays the main number to the person being called
DES 74453
TN 244 0 10 06 VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00006
CUR_ZONE 00006
MRT
ERL 0
ECL 0
FDN 68800
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 99
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD AAD IMD XHD IRA NIA OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR PRED RECA MCDD T87D SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 68800
LHK 4
LPK 4
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST 00
IAPG 1
AACS YES
ACQ AS: TN,AST-POSID
ASID 17
SFNB 1 2 3 4 5 6 7 8 9 10 11 12 13 15 16 17 18 19 22 24 25 26 28 29 31 33 34 35 36 37 38 39
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 62900 0 69453
AGN
01 MSB
02 NRD
03 SCR 74453 0 MARP
CPND
NAME Snow, John
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 54453 0 MARP
05 ASP
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 68800
17 TRN
18 AO6
19 CFW 5
20 RGA
21 PRK
22 RNP
23 SCC 0028
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 28 APR 2016

This shows the calling number/name to the person being called
DES 68810
TN 244 0 09 05 VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00006
CUR_ZONE 00006
MRT
ERL 0
ECL 0
FDN 68800
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 99
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD AAD IMD DOS XHD IRA NIA OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD OUSD OBPD CDMR PRED RECA MCDD T87D SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 68800
LHK 4
LPK 4
PLEV 02
PUID
UPWD
DANI NO
AST 00
IAPG 1
AACS YES
ACQ AS: TN,AST-POSID
ASID 17
SFNB 1 2 3 4 5 6 7 8 9 10 11 12 13 15 16 17 18 19 22 24 25 26 28 29 31 33 34 35 36 37 38 39
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 62900 0 69810
SPV
01 MSB
02 NRD
03 SCR 68810 0 MARP
CPND
NAME Stark Ned
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 58810 0 MARP
05 OBV
06 RAG
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 68800
17 TRN
18 AO6
19 CFW 12
20 RGA
21 PRK
22 RNP
23 SCC 0030
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 16 MAY 2012

Although they are separate prefixes/exchanges 307 vs 276 they should both be DID's.

What am I missing or where should I look to make this change?


Thanks in advance for any assistance.

doug

 

[StanleySteamer]

If they are different exchanges then they should have different CLID entries. They both are using CLID entry 0 on every key.

So on TN 244 0 10 06 you have
03 SCR 74453 0 MARP
The 0 is the CLID entry. I think it needs to be something else, probably 1, but that's only a guess.
Do you have other phones with DNs that start with 7? What CLID entry are they using?

You can print your CLID entries in LD 21.
Your entry 0 probably looks something like this:

[highlight #FCE94F]ENTRY 0[/highlight]
HNTN xxx <- whatever your area code is
ESA_HLCL xxxxxxx <- this would be site specific or blank for ESA calls
ESA_INHN YES <- this would be site specific
ESA_APDN NO <- this would be site specific
HLCL [highlight #FCE94F]27[/highlight] <- first 2 digits of your 276 NXX (exchange)
DIDN YES
DIDN_LEN 0
HLOC
LSC
CLASS_FMT DN

So fot the DNs that start with 7 you need another CLID entry that looks something like this

[highlight #FCE94F]ENTRY 1[/highlight] <- I'm calling it 1 but it could be any number
HNTN xxx <- whatever your area code is
ESA_HLCL xxxxxxx <- this would be site specific or blank for ESA calls
ESA_INHN YES <- this would be site specific
ESA_APDN NO <- this would be site specific
HLCL [highlight #FCE94F]30[/highlight] <- first 2 digits of your other 307 NXX
DIDN YES
DIDN_LEN 0
HLOC
LSC
CLASS_FMT DN

 

[dougblythe]

Thank you. I printed the CLID entries as below

ENTRY 0
HNTN
ESA_HLCL
ESA_INHN YES
ESA_APDN YES
HLCL 81327
DIDN YES
DIDN_LEN 0
HLOC
LSC
CLASS_FMT DN

ENTRY 1
HNTN
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 81330
DIDN YES
DIDN_LEN 0
HLOC
LSC
CLASS_FMT DN

ENTRY 5
HNTN
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 8132726100
DIDN NO
DIDN_LEN 0
HLOC
LSC
CLASS_FMT DN

ENTRY 6
HNTN 813
ESA_HLCL 9824231
ESA_INHN YES
ESA_APDN NO
HLCL 8139824231
DIDN NO
DIDN_LEN 0
HLOC
LSC
CLASS_FMT DN

ENTRY 7
HNTN 813
ESA_HLCL 9824232
ESA_INHN YES
ESA_APDN NO
HLCL 8139824232


PAGE 002

DIDN NO
DIDN_LEN 0

ENTRY 8
HNTN 813
ESA_HLCL 4663293
ESA_INHN YES
ESA_APDN NO
HLCL 8134663293
DIDN NO
DIDN_LEN 0
HLOC
LSC
CLASS_FMT DN

ENTRY 9
HNTN
ESA_HLCL
ESA_INHN YES
ESA_APDN YES
HLCL 81364
DIDN YES
DIDN_LEN 0
HLOC
LSC
CLASS_FMT DN

ENTRY 10
HNTN 813
ESA_HLCL 64
ESA_INHN YES
ESA_APDN YES
HLCL 813643
DIDN YES
DIDN_LEN 0
HLOC
LSC
CLASS_FMT DN

I changed it from his SCR Clids from 0 to 1. It now displays his number when I call my cell phone.

I have one other 307 number that we have handed out (all the older 27x DID's are taken, I suppose) and when I tested it just now was doing the same thing. I will make a similar change for the CLID.

Thanks again.


doug