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Thanks guys! very appreciated- will go back with this stuff. Am a network person working with a phone guy! I will also update if I get good info.

Nortel Gear- Hi- Everything is routable from location A to location B. When placing a network call from location A to location B B can hear location A B can not talk to location A, voice not transmitted, although there was call set up. B can call location A, B can hear location A, but can...

Thank-you 911guru, I will check that out. John- I always see you everywhere in the forum, thanks always for your help.

Hi, I am looking to get the file, and then parse it out into meaningful CDR. Anyone do this? I don't want to use TM or OTM. Much thanks, as always to you gurus! -Jadexing

Just out of curriosity, why doesn't Nortel make training easy to get? Sadly, they won't let me go to Texas.

glynnmsg- Thanks for your suggestion, this is what I got is below. It didn't like my parameters. I did see that the recover file is in the fike location. I haven't really ran into anyone that runs CND and uses it-do you like it, does it work for you? (I had it working before). I haven't found...

Hi, I am unable to log into CND, but in part that's because the service is not running. When we force the start, it fails to start and says "Error 1053" and says something about it failing. Has anyone come across this? We have tried rebooting, reparing the software, uninstalling, and...

Anyone know how to do this? Thanks much, Jadexing

Thanks MagnaRGP for your help. I have to give kudos to one of our help-desk personnel, I gave him greater permissions into the Call Pilot Admin and he found the answer. You can do this; Under User Search, do Search Type Advanced Search. In the drop down arrow box, you can choose any of the...

It's true- it seems nortel aps don't get along on the same box.

We had the same problem and my vendor ended up working with Nortel TAC to fix it.

I've had to reboot/re-install for this. Application builder also seems to have a hard time when other Nortel Applications are on the same box (if it's not a RPL issue)

Hi, is there a quick and easy way that I can querey vm boxes that have not been logged into at after some time? I would like to do an audit so I can get rid of unused voice mail. Thanks very much, jadexing

We have 4 different CP boxes sitting on an 81C blade. They are mostly stable, but will lock up from time to time and you can know that they are failing because you won't be able to access the admin web page first, then about 15 minutes later, voicemail won't pickup. "Normal IT" types? What does...

We are verrrry excited, and plan on using the Microsoft tie in-s to exchange and to the Office Communicator Server and using Microsoft for voicemail (means we dump Call Pilot). I am hoping that Nortel will use the badly needed marketing engine that Micosoft can provide. Cheers- jadexing

Thanks for writing John. I've tried taking the software off, and then putting it back on again. When I use export and select the columns that I want, I get "invalid column name" which is funny, because they are column names given from TM. I like to use "Terminal number asset" but it still tells...

Hi, I went to the TBS section of one of my sites to do an export, and I get it to run, but it doesn't pull any records. Now, I have not done any any billing configuration on this switch- including the configuration set up. What would cause it not to pull the names and numbers from the switch-...

OTM 2.2 had scripting wizards- but they took them out of 3.0 for whatever reason. I don't know if 3.1 has them or not. -Jadexing

fyi, the latest Nortel patch fixed this. Came out sometime August 2007

I think so, it's at 300888SU3E (patch a and b) Here's an error for my personal phone, this one is more weird. I am trying to change things on my phone just to try to put the system in use. Error: * Field: TN Description: Card Entry must be between 0 and 0. Severity: Error Error Code: TN...