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Thanks All - it was indeed the absent message. I ended up temporarily using a program button to enable/disable the button via action. There was some documentation regarding a shortcode, but that code isn't valid in our system.

I've taken over an IP Office system, and for the life of me can't find where this setting is stored. It seems to be user based as it follows when I "copy" a user profile and then login to a new phone. It's active on both our 9608G and 9611 phones (I don't have other models). I'm trying to...

So I have a IP 403 with 4 analogue trunks. What's happening is if there's already an incoming call, or if someone dialed out on the main line -> then any additional incoming call is met with unstopping ring tones. From what I remember at an old company, somehow calls are supposed to be able to...

Found it. The "analogue trunk to trunk" option had to be turned on in the line settings. It does use both lines - but it'll have to do for now. Not a high volume of calls, so I don't think it'll be too much of an issue.

These are regular pots lines. I don't know if any of the features mentioned above are enabled for these lines. I remember one of my old workplaces having the same POTS lines, but I thought we could transfer out of the company. Is the "hook transfer" something that can be enabled? And if so...

I apologize in advance for my newbness. Trial by fire here. I've inherited a IP 403 system that's on rev. 3.2 It has a VMail Pro License which I've setup with an autoattendant. Everything works great, except right now the location is split up into 2 physical sites. The main location comes...