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Hello Team, Is there any way to configure wallboard in ACCS R7 using 3rd party softwares from Devconnect. One of our IPOSE customer is not accepting ACCS as it lacks the wallboard feature. We did demo by using one Supervisor account configured to display the realtime data but was...

Hello All, We have a requirement to connect 3 X Standalone IPOSE R11 systems. There are 3 locations. There are 200 X Analog trunks connected to the Location 1 system and Location 2 and Locations 3 doesn't have any trunks. I need advice on below: 1) Do i need any license other...

Dear Members , We have a IVR implementation hosted on Nortel MPS 500 with Windows 2003 Server based setup, The windows 2003 server runs all the product suite for MPS , works as intermediate server for Oracle database connectivity, also it runs the Oracle 9 database...

what about ataching data in the voicemail pro IVR application? say i got the caller id based on that i retrived some data from Db and stored in system variables, i want sent this data to a CTI application where an agent is logged in . can i do this ????

Dear tlpeter, What i want is a software using which i can login to ip office as an agent. Using same login the agent will be logged in the phone also. Also we have an voicemail pro IVR system which will transfer the calls to the agents. When a recieves a call he should get the...

Which is the best CRM solution for ip office?

Thanks for the replies...i will try to get more details about the software offered by devconnect partners. By the way has any one managed to develop a application which can connect to the ip office using the Agent login ID. I need a software from which a gent can login to ip office and when a...

We have a customer with IP0 500 v2, they want the following features to be added. • IVR • Voice and screen recording • Real time monitoring • Call evaluation • History of the customer if called in the past • Job sheets for service or complaint...

No they didn't...moreover they didn't give a demo on how to configure lines. We had to learn it by ourself or from docs. Since i handle E1s and SIP trunks got a little confused about analog trunks

Can i set same line group id for both lines? Will try that today for sure.

I have an ip offfice with two only analog lines. They are connected to port 9 and 10. Line group IDs are 1 and 2. I created a short code 9N Dial N Line group ID :1 8N Dial N Line group ID :2 I am able to dial out using line 1 and 2 when i enter 8 or 9 followed by number . Now if i want to...

so here it is ... *66 feature: Dial Paging telephone number 555 (Hunt group number) So now i have to dial *66 555... is that right. will test when i go back to office.

And what about the short code for the same? I have a hunt group and 20 agents under it. When i go to User > Telephony > Supervisor Settings > i can see the HUNTGROUP listed. Now what ?

i like that HSM, but what if the management dont want to pay n ask the employees to learn only from documentation? I didn't find paging in the feature list but i found Dial paging, i think both are same. Anyways thanks man!!

Dear Members, My requirement is like this, I want to enter a feature code and then make an announcement which should be announced on all the phones connected to ip office. I enter this short code and say some thing, this should be announced on all phones at the same time. How...

Problem Solved... On the SIP tab for users i gave the channel/line numbers. Now when i tested the call is reaching fine. Bu still i wonder why the system is not taking a channel from the SIP trunk automatically. What shoud i do to configure this. With my current for each Agent on the SIP tab i...

I have configured a SIP trunk, 10 channels, i have license for 5 channels . Incoming call are working fine. Outgoing calls are reaching to the telco and the phone says number busy. The telco guy told me that the format received by them is wrong. Instead of the SIP channels number they are...

telcodog, As per the task based guide you should assign Application DN ad skill set DN, I don't have any application DN under inactive DN. All the application DN is under Active DN, moreover these are already took by IVR port, CC and vmail , when checked from BCM Monitor, so now if i...

So how can i do this in bcm 400.if i add ine more mbm will ut add applixation dn?

I don't see the option Configure, but i see the same when i connect to BCM 450 from latest version of element manager, when i try to add the BCM 400 under the latest version of element manager i am getting an error cannot download cartridge... any help will be appreciated.