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Thanks davidmichel. I was able to make this work as you suggested by creating a FSD and then using tapecopy. Cheers!

Using r11.1. Trying to make duplicate copies of existing AIT-5 tapes because of a tape recall. I only have one drive. Can I use tapecopy to copy an existing tape to hard drive and then copy from hard drive back to a new tape? I'm looking at the tapecopy command but don't understand how to make...

We have all incoming calls come to an Operator workgroup with only one agent. If the first operator is out of office it bounces to an operators2 workgroup with another agent. What you suggest may work so I'll give it a try. I guess I would have to change the schedule so the calls don't get...

Nightbell is listed under Workgroups. This system may be too complicated for someone of my mental magnitude ... or lack thereof.

I'm not sure if I'm doing it right, but I can't login to the Nightbell's main menu using it's extension. I'm guessing this extension is just "virtual" so maybe that's why.

That sounds like a good idea. Yes, the Nightbell is an extension and I could set up the Nightbell to forward to the operators phone when in a "Custom" mode or "Out of office" mode. But the problem I'm having is how do I allow the operator to change the "mode" of the nightbell? I think the admin...

When you set up a daily schedule (e.g. 8 am - 5 pm), you can set the system to goto to the nightbell after hours. This is just a tone that rings over the intercom system on an incoming phone call. So when the operator goes home after 5 pm and someone calls in, it rings the nightbell over the...

I'm having the same issue trying to install the backup agent v11.1 on a Win 2000 SP4 client. Anybody know a fix for this? TIA

Is there a way to turn the Nightbell off manually without using the admin software? I'd like the operator to be able to turn the nightbell off if she comes in early, but I don't want to change the default schedule. Is this possible through the Call manager somehow? I know she can pick up the...