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Good morning - We have a hunt group with several members using Cisco 7841 devices to log in and out of the hunt group. Today there is only one person manning the hunt group and whenever that person is on the phone, no other calls will queue, and instead they are going to voicemail (which is how...

I'm looking for the location where I can find Hunt Pilot Queue Real Time Stats. I have a programmer that is looking to build a tracker that shows how many callers are in queue. Thoughts??

We have a set of extensions that are in a different local calling area than the rest of our phones that register back to our core. How can we set those extensions up so they can dial their local calling area? And how can we register E-911 address for those extensions so they don’t appear to...

Is there a button I can put on my 9611 station that will log all agents out of a skill?

Sorry! I found out that it wasn't set up correctly on the Lync side. We had two normalization rules that were cancelling each other out. However, I really appreciate all of your help in attempting to troubleshoot with me! Thanks again!

Working... time data 15:26:47 active station 6200 cid 0x39b2 15:26:47 G711MU ss:off ps:20 rgn:241 [10.0.44.142]:16488 rgn:1 [172.28.2.37]:47312 15:26:47 dial 6621 route:UDP|AAR 15:26:47 term trunk-group 98 cid 0x39b2 15:26:47 dial...

I built the normalization rule and verified that it is accurate. I can recognize that this is Avaya error tones I am hearing. So it sounds like it's not making its way out of Avaya. Is there anything else that I can check in Avaya ?

We are moving from Avaya to Lync. We consulted with our vendor to help us with the transition. However, it's impossible to get through to them so I'm looking to the forum for help so that I can do this on my own. This is what I know... -A trunk was created for Lync = Trunk 98 (23 members)...

We deployed about 250 Avaya 9611 phones about a year ago to various locations. However, we also have digital sets. Last month, we started getting calls that the touch tones are not working for external calls (the strange thing is that they are working for internal auto attendants including...

Hello I would like it to be required that everyone dial 9-1-(area code)-(number). Users are getting confused as to what is local, and what is long distance... If we can get it so that no matter what number they dial, it's the same format every number, it could reduce in trouble calls to us. Is...

The stations in the coverage answer group are a mix of 2500, 6408D+, and 6424D+ phone types. Please see below for how coverage path is set up. change coverage path 244 Page 1 of 1 COVERAGE PATH...

Hello We have a hotline extension that is used for emergencies. When the phone is lifted from the switch hook, it automatically rings one extension. We want to have the hotline ring multiple extensions, and so I've created an xported station with a cov path that points to a coverage answer...

Hello all, over the past year our hospital has been implementing Avaya 9611 phones to various medical practices. However, we've been getting complaints from our main switchboard (attendant), the practices, and various callers that calls sometimes go to the main switchboard. The switchboard...

Hello I'm trying to understand the FLOW OUT column on my BCMS SKILL report. I was always under the impression that the FLOW OUT column was any call that was transferred out of the vector (and not in a queue). For instance, for non urgent calls, calls will be queued... For critical calls, the...

Hello, we are a mid sized hospital with one operator. They currently use a 302D console. As you may know , this thing is monsterous in size and even has an extension of extra buttons. Once upon a time, this was needed... But now the operators use fewer of the features of this device. I have a...

Hello We are in need of a firmware upgrade for our 9611 IP Phones. However, I'm not sure where to go to find the file to upload to our utility server. The current firmware is version 6.2009. I looked all over support.avaya.com and found absolutely nothing, however I'm probably looking in the...

Thank you very much. I only saw a .tar file... Is that the file I need to install the latest CM version? If so, it won't open... Any ideas?

Where can I go for the latest version of CM?

Thank you!

File > Save Configuration should save to the persist.dat file correct?