Hotline Extension

[larmi]

Hello
We have a hotline extension that is used for emergencies. When the phone is lifted from the switch hook, it automatically rings one extension. We want to have the hotline ring multiple extensions, and so I've created an xported station with a cov path that points to a coverage answer group. It's ringing multiple extensions, but it's only ringing one time and then it stops ringing.
Any ideas on how to keep the lines ringing until answered?
Thanks
Mike

 

[joe2938]

how many rings is the coverage path set to and what type of phones are in the coverage answer group?

 

[larmi]

The stations in the coverage answer group are a mix of 2500, 6408D+, and 6424D+ phone types. Please see below for how coverage path is set up.


change coverage path 244 Page 1 of 1
COVERAGE PATH

Coverage Path Number: 244
Cvg Enabled for VDN Route-To Party? n Hunt after Coverage? n
Next Path Number: Linkage


COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 2
All? y y
DND/SAC/Goto Cover? y y
Holiday Coverage? n n

COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: c53 Rng: Point2:
Point3: Point4:
Point5: Point6:

 

[AvayaTier3]

There are system, station, coverage, bridging options for ringing as well as 
SBA options for principal and coverage point.

change station 1007                                             Page   2 of   5
                                     STATION
FEATURE OPTIONS
           LWC Reception: spe              Auto Select Any Idle Appearance? n
          LWC Activation? y                         Coverage Msg Retrieval? y
  LWC Log External Calls? n                                    Auto Answer: none
             CDR Privacy? n                               Data Restriction? n
   [b][COLOR=#CC0000]Redirect Notification? y[/color][/b]                     Idle Appearance Preference? n
 Per Button Ring Control? n                   Bridged Idle Line Preference? n
   [b][COLOR=#CC0000]Bridged Call Alerting? n[/color][/b]                       Restrict Last Appearance? y
  [b][COLOR=#CC0000]Active Station Ringing: single[/color][/b]

[b][COLOR=#CC0000]continuous    if-busy-single              silent        single[/color][/b]


[b][COLOR=#CC0000]Per Button Ring Control? y
[/color][/b]
 1: call-appr   Auto-A/D? y        [b][COLOR=#CC0000]Rg:r[/color][/b]  5:
 2: call-appr   Auto-A/D? n        Rg:r  6:

[b][COLOR=#CC0000]a(bbreviated-ring)          d(elayed-ring)              n(o-ring)        r(ing)
[/color][/b]--------------------------------------------------------------------------------
display system-parameters coverage-forwarding                   Page   1 of   2
                SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING

CALL COVERAGE/FORWARDING PARAMETERS

          Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 3
        Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 5
                          Coverage - Caller Response Interval (seconds): 0
     Threshold for Blocking Off-Net Redirection of Incoming Trunk Calls: n
                          Location for Covered and Forwarded Calls: called
                        PGN/TN/COR for Covered and Forwarded Calls: caller
                     COR/FRL check for Covered and Forwarded Calls? n
COVERAGE
                                        Keep Held SBA at Coverage Point? y
       External Coverage Treatment for Transferred Incoming Trunk Calls? n
        Immediate Redirection on Receipt of PROGRESS Inband Information? n
                                              Maintain SBA At Principal? y
             QSIG VALU Coverage Overrides QSIG Diversion with Rerouting? n
                                           Station Hunt Before Coverage? n
FORWARDING
                                                  Call Forward Override? n
                                              Coverage After Forwarding? y
display system-parameters coverage-forwarding                   Page   2 of   2
                SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING

COVERAGE OF CALLS REDIRECTED OFF-NET (CCRON)

                       Coverage Of Calls Redirected Off-Net Enabled? y
 Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point? y
                                  Ignore Network Answer Supervision? n
                 Disable call classifier for CCRON over ISDN trunks? n
                  Disable call classifier for CCRON over SIP trunks? n

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]