Search results for query: *

Thanks, We'll update the version and hopefully it will fix it.

I have an IP Office 500 with VM Pro with about 70 IP phones, 48 VMC's and 30 VM channels. When a call is placed to the main number from an outside line and they dial the 4 digit extension, sometimes it just gives dead air for 30 seconds and then rings the users extension. Other times it never...

You can stack up to 10 G700 gateways off of a single S8300 server.

You might be pushing it with a G700 for a 400 seat call center since a G700 with an S8300 media server can support up to 450 extensions. It can also support up to 450 trunks. Simultaneous calls will be the thing to look at since the built in VoIP engine can handle up to 64 G.711 calls and you...

Are you referring to Avaya Site Administrator? If so, I don't seem to have functionality in my version to do this. I'm using ASA version 3.0.8.

Is there a way to automate VRT table updates. I have 2 VRT tables that have lists of numbers that change on a regular basis. I have a spreadsheet that tracks these numbers and who they belong to and need a way to setup a schedule to automaticlaly refresh the VRT tables with the new list of...

I have CM3.1.2 with Avaya 9630 IP Phones with the Expansion Module in order to provide the call center agents with all of their feature buttons readily available. The problem is that when we use IP Agent from home, it does not show the buttons that were programmed on the expansion module. Is...

It is my understanding that the "change extension-station ####" will actually change the working extension of the phone, which is good. Half way there... However, when the phone reboots, will it not remember the originally configured extension and attempt a login using the old extension #?

You can just leave the coverage path field blank in the station form and it will not cover anywhere.

Is it possible to change the extension that an Avaya 4610 or 4621 IP station is programmed with remotely? I have 200 phones that need to be re-programmed with new extensions, and would like to do this centrally so that I don't have to physically log off and re-login each phone manually at each...

I just had the same problem and "rel mis" fixed it as well. My question is: What is "mis" ? And how would it get into a busy state? What can I look at as a preventative measure for this not happening in the future? Thanks, LFehr

They don't actually want to talk to us - they are testing us to be annoying - most callers hang up if they have to wait about 10 min.

Ahh - you can tell I don't do too much with vector variables. It does work in 3.0 as well, here's how: Define the vdntime variable in the "change variables" form. change variables Page 2 of 2 VARIABLES FOR...

I have a feeling it's in CM 3.1 and not 3.0. http://www.avaya.com/gcm/master-usa/en-us/products/offers/call_center_3_1.htm&View=ProdDescFuncAttrib Can anyone confirm that there is a "vdntime" vector variable available in CM 3.1? i.e. goto step x if vdntime > y Thanks, LF

It's definitely good practice to put some PSTN access in your brannch office for emergency calling if your WAN link goes down. A gateway in that office will allow you to fail over to that PSTN link and still be able to place calls. You could also just put a POTS line or two in there and put a...

Hello, We use CM 3.0 and have a need to remove callers from a queue after they have been in the queue for 60 minutes. We want the option to play a message, route to another queue, etc if they've been waiting that long. Is there a way to check how long a specific call has been waiting and take...

We recently migrated for a Mitel solution as well and chose Avaya over Cisco and Nortel. This choice was based mainly on stability and scaleability of the product. Now that I manage an Avaya solution instead of a Mitel solution, I can see clearly the many benefits of the Avaya solution...