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Human error. Case closed. Thanks for your input.

I have a customer with a Nortel Key System that has some age to it. The main desk receives a call, attempts to transfer the call to an internal extension, the receiving extension rings once quickly before the call is lost. If the receiving extension is anticipating the transfer and is quick to...

Completely overlooked the VM Cover button. I know the mailboxes are set up and associated with the correct extention since the VM transfer is working. Thanks again.

The call is still ringing on and on after setting the Automattic VM Cover. Any other suggestions?

Perfect! thank you again

TouchToneTommy- If I set the Automation VM Coverage, will the phone ring at all when a call is transfered to the extention? The phone still needs to ring 3 times before going to VM. Thank You

When a caller is transfered to extension 20 or 21, the call just rings and rings until someone picks up. I verify that the voicemail pick up is set to 3 rings. I verified that extentions have a mailbox assigned to them. When the operator sends a call to extention 20 or 21 via the VMT feature...

I found the selector code after working on the system for a couple hours.. Thanks for your input. You were correct.

When a call comes in, the call is directed to the auto attendant. From there users are prompted to enter one of four extensions 15, 16, 17, or 0. Whether a user enters 15, 16, or 17, they are transfered to extension 16. When I program a DND button on ext 16, I get the message that the party I am...

Thank you for your insight. I'll do my best to track down the affected line.

Yes the Partner user is still able to hear the caller. At one point, I sat at the customer site and called my office utilizing all of their lines for a half hour period. I was unable to recreate the issue and localize the issue to a specific trunk, of course. Reports from the user describe that...

HELP!! Out of options! I have a single user that has been dropping calls. The issue is with his extention only, until recently. The user will be on a call for a short or long period of time when the caller will randomly loose the ability to hear the user. I have been onsite multiple times...

no i did not change the time or date. did not get past the password screen on the debug process.

Even going into the 'DEBUG' option, I am unable to type in a password. When the system prompts me to enter a password, the 'end session' button will end the session, but all other buttons do nothing.

When I attempt to enter setup mode, I cannot apply any input on the password screen. I enter F**startup, but when it asks for the password, I am unable to input anything! I've tried the default password 'config' many times. I've tried rebooting the system for extended amounts of time, but I get...