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Hello All, I have a PRI that the carrier prompts the users for code if calls were considered long distance. Is there a way to add the carrier code to the cell number or some where in the CM to allow EC500 operation without asking for the trunk code. Now if outsiders call the extension the...

Thank all for your help. I had to upgrade my software from 6.0(8) to 7 to get the attendants to be displayed in the Trunk and Auto attendant sections and also for the configuration under the VMS settings to take effect.

Hello everyone. I have an IPO partner edition and do not see anywhere in manager to link the attendant to the trunks. I would like for the calls to ring the phones first then the attendant. Thanks in advance for your help.

Its ok now. I had to shut it down for about an hour and half then when I powered it back up, it came up.

I used the system shutdown in manager to shut the server down Indefinitely because of a scheduled power outage and I did not want it to restart when I came back to boot it up is stuck with the red lights and not comming up any help is appreciated.

Thanks every one the issue was with my signalling group, I double checked the values, corrected them and all tests were ok

I have CM 5.2 with CMM The issue I am having is when I enter the dial by name attendant and start entering the user name I get a prompt saying I have selected an invalid key. Any help is appreciated

Thank you, I checked the settings file and the number of SET PHNDPLENGTH was set to 4 I changed it to 7 and reboot one of the phones. But since the issue is intermittent I will monitor it and hopely it solves the problem.

I have 9630 phones on my CM 5.2. Sometimes users see only 9 digits on their phone display instead of 10 so when they go to their call log afterwards to call the person back they cant because the last digit was not dispalyed. This is also happening with internal extensions. When user A call's...

just for testing purpose I changed the email address from me@optonline.com to a valid hotmail address keeping calevission's SMTP server and port 25 and it worked great so I can say you do not have to have cablevission as your ISP to use the server. I again changed the SMTP server and used...

167.206.5.250 this is the SMTP server for cablevision which is the customers internet service provider so as long as the customer remains with cablevission the SMTP server is accessible. Since it started working again its been great. I don't even think you will have to have an optonline email...

FORGOT TO MENTION In the user account it does not matter what email addres is in it whether yahoo, company email, gmail or hotmail it will sent the email.

Thank everyone for your input. For some reason its working again. and this is what i had before that sent two emails then went to sleep and now is working My ISP is Cablevission SMTP Address is 167.206.5.250 Port is 25 Email address is my valid email address@optonline.net Server require...

guys I did not forget to share how i got it to work. The problem is i was able to send two messages accross and it stoped working that is why i have not said anything again. Bas1234 did you have to create an IP Route in your config because i have tried the gmx but also no luck. In monitor it...

I have got it working thanks

I have a 500 V2 R6 with embedded voicemail and looking to set up voice mail to email using a gmail account. I have the gmail smtp server as 74.125.77.109 with 587 as the port and an IP route 0.0.0.0 0.0.0.0 192.168.1.1 but its not working. 192.168.1.1 LAN gateway. Any help is appreciated thanks

I have tried to put a step to route out of that vector to a collect 4 digit vector. I have created a main vector with two prompts 1 for collect 4 digits and prompt 2 for collect 1 digit. I have also directly routed my VDN to the collect 4 digit vector. I have re-created the vector and in each...

The extension that worked was 5503 and the one that did not was 5505 they all have the same COR of 6 including the VDN. This is the funnuy part, at another time 5503 did not work but 5505 worked. My nightmare right?

Stinney, i am not following, can you guide with setting up the variable. when i enter the change or add command i dont have the option for variable in my choices

Thanks everyone. Regarding the trace below are the current traces to the VDN, a minute ago it worked and the next it did not. The firmware on the gateway is 28 .25 .0 /1 Trunk card is DS1 MM MM710BP HW11 FW044 *********Call Completed Successfully*********************** time vec st...