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Hello, I have an end user who runs Symposium desktop software 4.2 revision 7 on Windows 7 (works fine on mine with windows 7) and they get the following error when printing reports: "Symposium - Call Center Ops - Report Manager has stopped working". Does anybody know what the issue could be...

They were the same model. I tried someone elses phone at this desk and theirs works fine here. I take this phone somewhere else and it still doesn't work. I reflashed the firmware (via forced download) still doesn't work.

There is a regular extension and it works just fine. We're just not able to log in to the call centre extension.

I kept the same TN's as before, just connected them to the new jacks. The display shows up normal, everything looks normal. You just can't login. As for the other questions, I'm not even sure how to check that. (I'm newer to the whole telecom side of work here)

I'm physically moving the wires from the original TN to the new location!

You can't even get to the point of entering in the ID.

Hello, I have a few M3905 phones who were working fine until we moved them. They won't allow users to log in now. I take another phone from somewhere else and it works fine, so it's the phone not the TN. I already reflashed the firmware, still having the same issue. Does anybody have any ideas...

Ok thanks, I don't have a tape in the server so that's not an option. I'll read the documentation, thanks!

We prefer to do a backup of the full server. I should probably look into doing the database backup as well, I've never done it and it's probably important. Is there anything I should keep in mind before doing a database backup?

Thanks for your reply, we're thinking about using Acronis to back it up to a net drive tomorrow.

Oops I meant all not wall, thanks!

How do you wall do your back ups of your server running Symposium? I used to do a hot swap and replicate the data but that's causing issues now, so I just wanted to compare what everyone else was doing.

Hello, I guess my question is in two parts. I currently have SECC installed on a Windows Server 2003 and run a back up on the whole server once a week by hot swapping a hard drive. Last week I had an issue where the server crashed after this was done, I was able to restore it by using my last...

Ok great thanks for your help!

Thank you all! But what if I didn't know what range the DID's were in? Is there a way to look up only the DID's?

Thank you, but wouldn't that also list all available DN's not specifically only the DID's? For example we have a lot of available DN's not all of them are able to be direct dial numbers. I just want to see the direct dial numbers. Thanks

Hello, I know we have some unused DID's and I have them on a list, but if for example I didn't have this list, how would I look up unused DID's on the PBX? Would it be a LD 20/PRT? And if so which command would I use? I'm new to the telecom position so any help would be greatly appreciated...