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I've got a BCM 400 4.0 and I need to increase the number of voicemail ports (currently have 6 max, 5 for voicemail and 1 for Contact Center.) I've looked in Element Manager and I see where I can increase the number of ports. I also looked in the manual and found references to increasing...

Thanks all. I tried to initialize the disk yesterday but couldn't connect to the BCM via serial cable or ethernet cable. We're probably going to just replace the entire system rather than monkey around with individual bits and pieces.

Are you sure cook? The BCM documentation for "Hard Disk Replacement Procedures" states: "10 Set up the hard disk: a Initialize the hard disk. Refer to “Initialize the Hard Disk” on page 189. b After the disk is initialized, restore your data from your backups. If you did not backup your...

OK, I realize I will have to reapply keycodes. I don't have access to KRS, but the system ID is F8DE4D0A0000. Can anyone with access to KRS tell me what my keycodes are?

Thanks for the replies. Will I need to reenter the keycodes? I don't know what they are.

I've got a BCM 200 3.5 that's not functioning properly. Some sort of power issue over the weekend messed up the hard drive, which is now giving me the "Windows NT could not start because the following file is missing or corrupt: \%systemroot%\SYSTEM32\CONFIG\SYSTEMHardware Profile/Last Known...

She is not sending to a group mailbox. This is a BCM 200, 3.5 Minimum of 2 voicemail ACD ports, maximum of 6.

Her extension and mailbox are 3000. She delivers the mail to several 30xx extensions that have corresponding mailboxes.

I've got a receptionist who's having an odd problem. When she forwards a copy of a voicemail to another extension, she isn't given options to delete the message, reply, etc. She hangs up and then goes back into her voicemail to delete the message, but gets this error: "This mailbox is already...

Thanks fireeater, that's good to know.

All voicemail boxes are hosted on the main site's Call Pilot, there are only the default boxes at the other sites.

Each site uses its own Auto Attendant, hence the multiple Call Pilots.

Here's my setup: -4 different sites, each with their own BCM and Call Pilot -Centralized voicemail on main site Call Pilot -Call Pilot version for all sites is 35.30.30.22 When people dial in to the main site and get the Auto Attendant, they're able to hit # and search the staff directory. If...

BCMs are not networked together.

I've set up a CallPilot Call Center on my main BCM and it's working fine. However, one of my agents will be located at a satellite office that has its own BCM. If I try to use F904 to login to the Call Center from the satellite, I obviously run into trouble because there's no Call Center...

Yes I do. Contacted telco, and lo and behold they're going to take care of it. Thanks all!

Thanks Marv. The 800 number comes in on the same line that our main, local business line is on. Is this something the telco needs to fix? I had asked them about it, by they said it was my problem.

The calls should be coming in via PRI, but I still don't see the 800 number in Line Monitor. I don't even think Line Monitor is working properly- if I use my desk phone to dial an external number, nothing shows up. Ditto for when I use my cell phone to call my desk phone. I tried assigning a...

Thanks bluemr2. There are no entries for this number in Line Monitor though; I've called it several times with no luck.

I've got an 800 number that's supposed to be tied to a certain DID at my company. However, the 800 number is tied to the wrong DID. To fix, I figured I'd just need to find the target line that the 800 number is on and assign it to the right set. I don't see any line with the number though...