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Thanks allenmac. I will give it a try and report back.

Good morning everyone. I am trying to find a virtual unit (tn) that is available on a branch site. I did the commands right, however I do not see any available. How can this be?

Agreed. Again, thank you for taking the time to help me out. It hasn't been that hard to understand this system, but sometimes a man needs help..lol. Take care

Yea KCF, when dialing the full number example: dialing 9+xxx-xxxx...I get through with no problems. Audio to and from. Dialing just xxxx ext., is when we have the problem. I have an ATT tech coming in next Monday,this will be a problem that I will present to ATT tech at that time. I will...

Ok KCF, you have convinced me....lol. I will get a tech to check into this asap. i appreciate your quick responses KCF and hope you will help me, if needed, in the future. Thanks again. If you could KCF, please tell me how you know that I am using IP trunking between the 2 sites. For my...

This is the ld 21 at the problem site. REQ: ltm CUST 0 ROUT ACOD TYPE TLST TKTP COT ROUT 0 DES 911_BACKUP TN 003 0 00 00 MBER 1 409 983-7290 TYPE TLST TKTP TIE ROUT 20 DES H323 TN 061 0 00 00 MBER 1 VOIP TN 061 0 00 01 MBER 2 VOIP TN 061 0 00 02 MBER 3 VOIP TN 061...

Before I do that KCF, should I login to the site with the issue or our main admin site?

ld 22 showed me System type is - Communication Server 1000E/CP PM ld 21 showed me TYPE TLST TKTP DID ROUT 0 DES SMART_TRUNKS and then a list of tn's that followed

KCFLHRC - yeah i can log into the switch that is on site or our main switch at our admin site just fine. I am getting more familiar with the different loads. I am using ld 20 and ld 95 a lot for changes and for checking on tn's for a user. Honestly, I am not familiar with which type of CS1000...

KCFLHRC - I will take note of that idea. I appreciate the input from you. I will try to troubleshoot it a little more, then go with that if I can't get it to work properly.

trvlr1 - yes they are picking up and getting the call and are able to hear me fine. However, I am unable to hear them

Yes they are at a different site. LOL...sorry ghtrout, I have no idea what the TIE lines are. I am literally going through the motion until I can get the proper training for the cs1000 in september.

cs1000 v.5.0

They are 3904 digital phones.

Hey everyone, I am noob to the cs1000. I am having a problem with one of my sites and their extensions. When dialing their 4 digit ext., the phone will ring and then pick up as if someone is on the line, but I can't hear them. Now if I were to dial their full number at the said site, I get...