Search results for query: *

easy as that eh :-) Many thanks

I should have said that after the menu the script assigns the skillset based on the callers choice and it was that skillset name i was expecting to see on the agent set screen when the call is presented

I've never run into this problem before because we've always had one line per call "type" # however recently i put a menu onto one of our lines for callers to choose press 1 for job type A press 2 for job type B expecting that when the calls went through to the agents they would see on the...

Found it, thank you. Just wasn't sure where to look

on the "Short Calls" report what defines the duration of a short call and where is it set please ?

right, got it. Many thanks for your answer regards Glen

Does that not mean that if a series of calls come in in quick sucession they will ALL be queued to the second console ? And will not revert to the first even if the first susequently becomes free ? I might have that wrong but if it does work like that then it could have the opposite efect of...

that's not an option. The second receptionist will complain that they do not have the fuctionality of the first in terms of handling calls.

At the moment our reception consoles take calls "round robin" style, alternating between calls. we want to set them up so they are serial. i.e one Console takes the bulk of the calls and the other console will only get a call if the first one is engaged. The system is a Meridian 61C and we...

At the moment our reception consoles take calls "round robin" style, alternating between calls. we want to set them up so they are serial. i.e one Console takes the bulk of the calls and the other console will only get a call if the first one is engaged. The system is a Meridian 61C and we...

I have found some settings in Messaging > messaging management there are three timeout settings: Command Entry Short Disconnect Record But changing any of them seems to make no difference

Im Application menus, if no tones are received, the caller is assumed not to have a touchtone phone and a "rotary" timeout then redirects the call, usaully dropping it to an attendant. How can i change this timeout as i find it is a little fast.

Update: I have located the MIRAN card and hooked a laptop running hyperterminal up to it and managed to get a login screen. Except i don't know what the login/password is. I can also acess a stats screen that shows available ports and that the first of these is where our MOH resides. I guess...

according the licensing document i have found we are licensed for 8 internal ports and 3 external on this card

OK well we have a Miran Card though I don't have a clue how to acess it and record on it And in the IVR_ACD-DN there is one aquired number with 8 assiated Mail_TN ports. This is the same number that is listed in the Global settings for Broadcast Announcements

Ok i'm a little out of my depth here. In the past i've only ever used Voice segments from the broadcast announcement file (if that's the right term for it) These are referenced in the script in the form of Variables with the variable contaning the Voice file name and the segment(s) number...

I've been looking through Meridian Mail and i've found out of hours voice messages from way back when we used to used Meridian ACD's before we put Symposium in. So it looks like the system has ports set up for that kind of thing. Now i just need to see if i can acess them from Symposium and if...

we have an old Meridian Mail system. Not Call pilot Are you saying you have no suggestions because you are not familiar with Meridian Mail, or because you don't think it's possible with Meridian mail ?

Out helpdesk wants a voice announcement at the start of their script that they can change themselves on an ad-hoc basis. The purpose is to record messages informing callers of known system problems. No there’s no way I want to give them admin acess and allow them to mess about with the Voice...

Does AGENT IDLE COUNT give you all agents logged in excluding those in "not ready" or does it also exclude those currntly on calls at the moment we let queue build to 1.5 times the number of agents logged in (and assume they are on not ready) so if we have 20 agents curently on calls there...