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What needs to be done to allow Phone Manager 4.2.40 to run on Windows 7? The program starts, but will not find the IP Office, even though I have input the IP address. Other Avaya software on this PC will find the IP office, but Phone manager will not. Any other suggestions? I was looking for...

All six sites are in the same time zone, and the time is set correctly at all 6. Two of the sites are using VM Pro, the other 4 are using the "dreaded" embedded voice mail (in a cost cutting move). We have had some problem with a few messages not showing up at the smaller sites, but none have...

Those are a couple of good thoughts, but this is not related to the MW lamp. Some people have actually accessed thier mailbox, and are told there are no new messages. We have already figured out that the MW lamps are not reilable so most users are checking thier mailbox on a regular basis. I...

I have a small network of 6 properties using IP office 406v2 running 3.0.59. We have several issues at all the properties, here is one. Some voice mail messages on VM PRo are delayed for hours. A caller can leave a message and the recipients mailbox will say no messages for as much as 4...

I installed IIS, and the installation of CCC then propmted me to install .net. The problem continued after that. This is a new system and a new install of CCC on this PC. We have run the install program at least 10 times, it fails with the same message each time. I am installing from the CD...

I am attempting to install CCC on a client pc, and continue to get a fatal error in the installtion process: Call Center View CCV Language files Access is denied. OS Windows 2000 Pro SP4 CCC Version 5 I am logged in as a local administrator of the computer. Any ideas on what is happening here

We are installing new phone systems at all or our 6 locations in NC. The new system is an Avaya IP office, and that system I am told expects (or was ordered under the assumption of) the DID being channelized over a T-1. We have had T-1's installed at out other locations to do this, and someone...

thanks merlinman for that information, what do I need to look for to determine if this is what they are doing? The connections from the 800 D I D modulg trace out to a punch block, and from there over to the demarc, I cannot find any equipment between them. Would there be something located...

Can someone give me a quick verification of what modules would need to be in a Merlin legend to use DID over a T-1/PRI? From what I have read it loks like a 100d module is needed for each T-1/PRI used. This system only has an 800 DID module it it so does that mean tht DID is accomplished in...

That led me in the right direction. I changed the extension to a number above 60 and all is well now. Thanks

How can I add an extension number? SPM shows extensions stopping at 49. I woudl like to add 50 and 51. When I try to renumber to 50, I just get a beep and the systen does not accept. I have also tried to renumber 50 to another number such as 7150, and it will not accept the 50. Any Ideas...

I am trying to add a new phone on an MLX port #3. It currently is ext 7102. I want to thange it to a lower 2 digit extension, but am unable to do so in SPM. I have tried renumber, but it fails. I would like to make this ext 50, but 50 does not show up in the programming screen. I have...

That fixed it. Thanks for the leads.

I have done that, now I just need to renumber that port, correct? Change the old port #28 to something else, then change port #2 to 32? is that correct?

So do I need to go into cent progamming and renumber to set this up, I get a dialtone on the MLX phone when I connect it to port %2 instead of port #28

I have a Merlin Legend system, and have just purchased an MLX-10 phone to replace a phone that was broken. When I connect the new phone, nothing works. In WinSpm, no phone is detected on that port. An HFAI 10 is recoginzed as an ATL-10. I have tried other cables to make sure it is not a bad...

As always, right on target Tom!! Any Idea why the programming at the phone itself failed? Thanks

That did not work, what do I need to do in Cent pgm?

It is currently picking up the bottom button whish is intercome ring. I want to have it pick up the second button from the top, which is the pool of lines for outgoing.

How do I change the default for pickup on a 5 button atl phone? All the phones on this system except one are set to pool as the default for pickup. One phone is set to intercom ring as default. So far as I can tell, the programming is set right unless I missed something. I even copied a...