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Heather, Take a look at Mitel; from an applications standpoint its the most bang for your buck and is much easier to implement than those you mentioned besides being the most cost effective.

Has anybody implemented an Adtran VoIP solution? I here its a disaster and limted feature set (SIP)?

Hang tight buddy, we are a Mitel shop and I am running this by an engineer. I will post a response for you shortly.

Try www.4cxm.com It is actually a call recording/quality assurance SW but it is a modular application on SQL server so it will enable this application for you, and its much cheaper than NICE or Witness. Check out their web.

Considering ongoing TCO as it relates to maintenance and upgrade costs, alot of companys are moving to Mitel including ours (7,000 users). We found it to be the easist system (by far) to administer. Also, there was no comparison in cost, the Mitel solution was significantly cheaper and the...

yes, check out www.prairiefyre.com; it does not integrate with Nortel but you could replace the Nortel with a Mitel 3300 and re-use the Nortel sets for a cost-effective, all encompassing, call center application.

Regarding thread461-1015870 (how good is Mitel), the suggestion that the cost to deploy a new Mitel 3300 for 400+ users vs upgradeing an existing Nortel 61 is probably a little exaggerated. I am experienced in Nortel, Avaya, Cisco, & Mitel IPT solution sales. I currently work for the largest...