Search results for query: *

I am looking for assistance configuring FEHO accross my IP trunks. I want to send all calls with a particular NXX accross the network so the call can be made out of PBX local to that number. I have several PRI T1's set up to do this and working well. Using NARS/BARS I get the call routed to...

I have been tasked with comparing the reporting capabilities of TM 3 vs. Avotus Switchview. I am currently using Switchview so I have a good handle on what it can do but I'm lost in regard to TM 3. I have a multi-site network, ESN, a call center that requires lots of reports etc. I'm looking...

Assuming that you are using an NT8D15 card the DIP switches don't affect levels, just trunk types. Make sure the setting for CPAD is set to COUT which indicates no padding in circuit. If you change it to CIN the levels will be even lower. The carrier facility may have some padding that can be...

I have noticed that the pwd's don't show since I upgraded to Succession 4.5. When I set them up I print out the LD 22 then edit the file with a text editor so I can keep a record. The pswd_comp_off means that the system does not check the complexity of passwords against the rules.

I would suggest that you work with your carrier to set up a service level agreement. Emergency re-route of a toll free number should be done in just a few minutes if you call in and immediately if you have a web portal to their routing tables. Time is $$ or mad customers when calls aren't...

I'd suggest you use TARG and TGAR to control access to your routes.

I use a system called eQuality Balance from Witness Systems. It can be set up to record random, on-demand, voice and or screen capture. It does not require half-taps, it has dialogic cards that emulate 2616 sets that are set up with the Agent Observe feature. I have had it installed for...

I agree that a pager is probably the best solution. Another idea might be to install a single line set on the users desk and have remote notification call that extension when a message is left. You could set the remote notification up to continue trying to notify the user until they successfully...

This forum has come through for me once again. Thanks to "bigindian65" I am all set. Mark

I need to restrict who can dial certain numbers i.e. International LD. Is there a way to limit access using personal PIN codes, which would allow a person to make calls from basically any station, or do I have to limit things at the TN level with COS, TARG and TGAR? Any suggestions would be...

According to NTP 553-2731-109, if the LED does not light it indicates a power problem. I use MCA units for D-Channels on internal PRI circuits. I have found that the phone model needs to be checked, and that the unit needs to be programmed after the phone is programmed and connected. If you...

I would suggest contacting PRM (Professional Resource Management). I have been using their products for many years, inexpensive and very reliable. www.prminc.com Mark White

I had this same issue with an Option 11 and had to INI the switch to get it to work normally.

I am getting the following error message continously in my 9150 logs. "INVALID STATE-INVALID SPID REQUEST DETECTED FOR BRI MODULE 4" "INVALID STATE-INVALID SPID REQUEST DETECTED FOR BRI MODULE 5" Those are the two BRI modules in the system. Seems to have started after the last s/w upgrade. Any...

The four CallPilot ports that I have set up as Access Channels are stuck in Remote Off Duty. I have tried disabling and enabling the TN's in the PBX, stopping and restarting the VSM service on Symposium and rebooting CallPilot several times. None of this has helped. The option to Stop the ports...

I would suggest that you add Malicious Call Trace to the agents telephone. When the suspicious call comes in have the agent press the call trace button and the call information will be output to the maintenance TTY port. Or you could turn on enhanced trace for the agent set TN in LD 80 and...

Sorry, not trying to set up a guessing game. I've printed out the things I think may be of assistance in solving this. Here's my adan printout for the pty ports: ADAN TTY 10 CTYP PTY DNUM 10 PORT 0 DES otm1 FLOW NO USER MTC SCH BUG XSM NO TTYLOG 0 BANR...

John, Since you can't disable a PTY port, it's always disabled, step 1 of your process is not valid. When I go to LD 17 and do the out tty x I get the message I described above. Any other ideas? Mark

I've been trying to out a PTY port and when I enter "out tty XX" I get the following error message. SCH5578 Logical application must be disabled. Any suggestions would be appreciated.

How do i change the mode of an ACD queue to Agent ID mode. I don't seem to get any of the prompts I'm looking for. My MAX Agents allowed is 300 with 0 used. Thanks, Mark