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Thanks again for the reply, thats actually what I ended up doing, but not nessecarily in love with it, basically just had it do a check if the extension was in use and if so use the HG, if not sent to extension. Forgot to mention this was all with VM PRO. While I like the way they do the HG in...

Thanks for the reply, gave that a try and didnt seem to work. Again as you mention I think the issue is that the initial group settings is overriding all overflow groups. Bascially what I am hoping to achieve is as follows: 1. Have a hunt group with one extension as member. 2. On a no answer...

This corrected in V5 ? and is V5 supported on the 406v2 ? I thought it was only IP Office 500 devices Any alternative for 4.1 for the time being ? Thanks again

Is this capability in 4.2 ? Main reason is this is a 406v2 IP office.

Thanks for the quick reply. On a 4.1 system when I enable queuing the and the annoucements (so that users in queue get messages played) it appears to take the voicemail answer time to go to VM (even if the call is ringing). I have tested this with their current config. Here is an example We...

We have a client who wishes to upgrade from 3.2 to 4.1. The issue is that they want to keep a similar setup to their 3.2 Huntgroups so that when a call is sent to the huntgroup and no one answers the call goes to voicemail (after timer period, with 4.1 this will continue until the voicemail...

Yes, I agree, but unfortunately clients are not always so agreeable to this. A good amount of our clients love the option to queue people on busy, but I do not think they are going to be so thrilled about it queuing on ringing though. Hard to say, was hoping for a no answer option. Thanks for...

IP Guru, thanks for the reply Yes exactly this is my issue and exactly how I have currectly setup. I provide the caller with an option to break out to voicemail every announcement cycle and have increased the timeout to 15 minutes for any others. I have also adjusted the night profile which...

Thanks for the responses. Just to clarify, I am hoping to be able to make my huntgroups work similar to how they did in 3.x IP Office 3.x Huntgroups / Queuing - On a ringing call that was not answered it would go through all of the phones and then go to Voicemail. - On a call where all the...

I just notice that. Can this be disabled? most people only want queuing on busy and not answered to voicemail. Thanks,

Has anyone tried the new personal queuing / announcements in 4.x. I did some playing around with them today and do not understand how they are supposed to be setup. From what I understand, announcements should only come on when the phone is busy, but from my testing they come on during ringing...

Does anyone have a good way to program a button that allows you to listen to a call gone to voicemail? They do not want to retrieve the call, only listen to it. I tried the call listen feature but it did not work to well. Any thoughts would be appreciated.

We have a client with an IP Office 406V2 running 3.2.54. The currently have 3 Analog lines using a 4port card and are using 5410 Digital Phones. What appears to be occuring is randomly when placing calls there appears to be a delay when connecting the call. What I mean by this is; a user will...

Thanks for the advice guys. Both ideas worked great.

I have done about 4 upgrades now with none of the issues I have seen in the forums. 3.2.53 for switch and 3.2.28 for VM. That said 3.1 was the same way, some sites worked great, some had issues. For me the 3.2.53 fixed alot of issues I found throughout the revisions of 3.1, but going through...

Anyone figured out a way to program around Voicemail Pro's inability to use a tone twice on the menus. We have multiple clients who want to have the ability to directly enter their extension at the main menu but their dial plan usually is a number like 200-250 not allowing them to use "2" on...

Thanks for the tips guys. Works great.

Anyone know if there is a way to make multiple directories on ONE IP office ? We have 2 Offices that are looking to share a phone system but do not want to see each other or have people from the other company show up when searching by name. I am pretty sure this is not do-able but any thoughts...

Anyone work around to this ? Can I make the users the users have to log into their desk phones and then give them IP extensions ? I am concerned they will go home and have forgotten to log off their main phone and be unable to establish the Soft Phone Thanks in advance,

We have a client who is currently using digital handsets on a IP Office 406. They are looking to purchase Softphone Licenses so that they can log into their extensions when they are out of office. The problem I am having is that I cannot figure out how to hotdesk into the softphone. As soon as...