Soft Phone Hot Desking

[PhoneGuy98]

We have a client who is currently using digital handsets on a IP Office 406.

They are looking to purchase Softphone Licenses so that they can log into their extensions when they are out of office.

The problem I am having is that I cannot figure out how to hotdesk into the softphone. As soon as I do it logs me out of the application.

I realize I can place the Softphone license under their extension, but I do not know how to create a VOIP extension for them then (since the digital phone in the office is already using it).

I know I can use an normal IP Phone and this works correctly but the client would like to use soft phones.

Anyone have a work around for this ?

Thanks

 

[big70]

No you can not use hotdesking with a softphone.

Greets Peter

 

[PhoneGuy98]

Anyone work around to this ? Can I make the users the users have to log into their desk phones and then give them IP extensions ?

I am concerned they will go home and have forgotten to log off their main phone and be unable to establish the Soft Phone


Thanks in advance,

 

[kwing112000]

I have used follow me to fix this. The end user can log into the regular desk phone with Phone manager from remote and change the follow me seetings and then login to softphone.

 

[intrigrant]

You CAN use hotdesking with a softPhone and a hardphone, despite what some misinformed people say.

The user must have the following set:
on the first page of the usersettings:
Username & password
on the telephony settings:
NO login code set & forced login ticked.

The users telephone number may NOT be the same a telephone number of a physical device.

On a hardphone user dials *35*User telephonenumer*# for login and *36 for logoff.
In the login screen of the PhoneManager user selects the option for logon and selects the hardware extension number to login on, this extension is the IP extension created for the softphone.

 

[big70]

I like that one, gone test it monday morning

Greets Peter

 

[IPOUK]

That works perfectly - the only problem is (from my testing anyway) the hardphone user HAS to logout before the SoftPhone can login. So at a few sites we have just login idle period set to an hour or 2 - which means if they are out of the office at a meeting for example and go straight home (without logging out!) it should give the extn enough time to logout automatically and allow the Softphone to login.

Avaya aren't much help about the whole issue....except No, it can't be done! Why we have to find these solutions.

 

[dencom2]

we use twinnig that works just fine.

 

[badsushi]

You don't have to log out from the hardphone first, use the expand option on phone manager with agent mode... It will log the hardphone out.

 

[PhoneGuy98]

Thanks for the tips guys. Works great.