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Hi, Thanks for getting back to me. Aha yes seems I copied to wrong section, here is the trace of the phone that doesn't work. I have tried re-acquiring in the recorder with no success. " VTN 220 0 03 21 KEY 1 SCR MARP ACTIVE VTN 220 0 03 21 ORIG VTN 220 0 03 21 KEY 1...

Thanks for getting back to me again. The AST keys are correct, the phone hasn't been changed from when I removed and re-added it into the recorder. The ACQ AS is as you stated on the phone "ACQ AS: TN,AST-DN,AST-POSID" So does this mean its been acquired by the recorder? I did have enhanced...

Thanks for getting back to me. I have had a look at the call recorder and the licensing seems fine, we have also had our support partner look at the call recorder over the past few days and they are adamant everything is ok on the recorder. CLS is set to allow recording, i don't believe its a...

Hi, I'm hoping someone on here may be able to help point me on the direction. We have a 3rd party call recorder which is connected via the phone system through the Meridian Link on our AACC server. All of a sudden with no changes to any system (from what i can think of) when adding new...

I'm not sure how i go about using these features you mentioned. As i said it could be possible we have a CDR though i am not sure, i have only picked up the telephony side of I.T recently. How does one go about checking? Many Thanks,

Hi, We have a CS1k on release 7.6. I am in the UK so its 999 and yes we dial 9 for an outside line. I don't think we do have a CDR though i could be wrong. (Sorry for the late reply, i have been off work for a couple of days) Many Thanks, B

Hi All, I hope you can help. I have recently been informed by an open reach engineer that one of our numbers keeps calling 999 emergency services. BT have blocked this but i want to identify what is calling this. I have the CLID of what we are calling out with and have looked through the...

Haha - unfortunately i thought that may be the case, i think this can wait until we remove the CS1K :)

Hi All, Just wondering if it is possible to amend the CPND names across the board to change it from capitals to proper format. E.G all of our phones are like "JOHN SMITH" and would like it like "John Smith" but doing it individually would be quite the ridiculous task. I don't think it would...