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So I'm a little confused. When I look at each set, on the properties page, we have the voicemail number in the 'fwd no answer' field. Currently that number is 8100. I'd like to change it to 3100. So what your telling me is that I can't change it without removing and reinstalling the voicemail...

I have a bcm 400 and we have changed the the first digit of a 4-digit extension from a 8 to a 3 on all the phones. I'd like to change the voicemail system's leading digit from an 8 to a 3. How do I do this and are there any negative side effects to doing so? Thanks!

They are both in use at different facilities.

Is there a way to get to the BCM via a sql tool so that I can automatically update a phone list on a web page?

I spent many hours building quite a few custom routes/destination codes into our BCM 400 which allow us to use 4-digit extensions to call a facility in another state. I have 2 other BCM 400's that I would like to "copy/paste" these same routes/destionation codes into. Is this possible (Man I...

Is there any good documentation on the BCM 400's security model? We are wanting to give a couple users some basic duties to perform on the BCM without giving them admin priv's, so am hoping there is some 'easy to understand' documentation someone can point me to. Thanks!

I have a facility that is running a bcm400. They are currently configured to run with 3 digits. HQ is wanting us all configured to run on 4-digits and they have randomly assigned this facility to have the first digit be an 8 then the last 3 would be the 3 they are currently using. I just...

So, I've tested it on my phone and it works. Here is what I did, I simply added my cell phone number to the Fwd No Answer under sets-active sets-line access- properties and changed the Fwd Delay to 3. The format for the number was 9xxxxxxx. As far as the rest of the phone configuration, I...

Great, thanks!

I'm using element manager 2.59.0 and I don't see cfna anywhere, I must be really tired today. Could someone please provide a detailed path to it? Thanks!

I have a user that would like to have unanswered calls to his desk forwarded to his cell phone after 3 rings. We have a BCM 400. How can I do this? Thanks!

Ok, so I just flipped the switch and changed my Public Received number length to 4. Without making any other changes, I dialed my desk from my cell phone and it rang through. When I change the public received number from 139 to 4139 and try to dial my desk from my cell phone, I get a busy...

Is there some way to print off a report of all the configuration settings?

Ok, I went to change the public received length to 4, and it gives me a warning that this will clear all incompatible received numbers. Does this mean it will clear out all my 3 digit received numbers? I was just going to change the setting and try it out on my phone to make sure it works ok...

When we originally setup our BCM, I loaded a bunch of music onto the BCM for hold music. That PC has crashed, and for the life of me I can't remember what format the music needs to be, the file size, and what tool I used to pull the music off a CD to upload into the BCM. Any ideas?

I'm a little confused on curlycord's comment: "They hook up to your KSU using the AUX port then we assign the phone in the back to have AUx Ringer set to YES." Could you please explain this more?

We have a T7100 phone out on our production floor where it is extremely noisy. They have requested an aux ringer for the phone. When I contacted our vendor, they didn't have any ideas on what kind of ringer would work for it. We tried a Clarity WR100, but it wouldn't work and Clarity stated that...

Ok, yes, my Public Received Number length is 3. By 'fire up your monitor" I'm assuming you mean the BCM Monitor? I don't see anything in there that tells me what telco is sending me. Under the Line Monitor tab, I see the line its coming in on, the direction ,start time, user, state, duration...

Ok, I'm not sure I understand what your saying the fix is. If I leave the "Public Received number length" to 3 and change the received digits to 2 on my extension and I dial it, it goes to the front desks phone. So, if I wanted to change the the length, I'd need to set it to a different length...

Ok, Line 242 has a pub. Received number of 100. And the numbers increment by 1 as I go down the list. Is this the issue? Those 3 digits line up with the last 3 digits of the phone number that target line points to. If this is the issue, is there a work around?