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Oh I see, device association and Not Services|Attendant Console. I am now in the looking up AC in the Global Dir and I do find one called Attendant Console. When I look at the associatd devices it reference's Betty's ext, but again no reference to Sue..

I did check the Global Directory and Betty's name is in there and the employee that is no longer here (Sue) is not in there. I went into Service|Attd Console; Betty is in there but her login id was different than her global dir user id so I matched those up. Sue's name still shows when Betty...

Thanks for the reply. I'm actually looking at the DN itself. I can change it and then when she calls me it displays the change on my 7940 phone, but it still says "Sue" in the CAC.

I'm fairly new to CM so bear with me. I have a receptionist, Betty, that is using is the Cisco Attendant Console at her desk along with her 7960 with a sidecar. Here's the problem: When Betty calls someone from her phone it shows another receptionists name, Sue, in CAC, not Betty's. Sue no...

Here's all we do: Added the Call Forward All softbutton (CFwdALL) to the phone. Now the user simply pressed CFwdALL and then the messages button. Calls are now routed directly to voicemail.