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Thank you for all the input. I finally got a tech rep from Plantronics that understood the issue. They said it just isn't compatible (see their response below.) Wireboy, I dont think you understood my problem, but thanks for trying. RESPONSE FROM PLANTRONICS SUPPORT: "I understand you are...

Plantronics just suggested to turn up ring volume and try different rings. I believe the Lifter is necessary, as this setup is for remotely answering the phone. If you would elaborate on why it is unnecessary, I would be happy to no longer need them. The only section I see in the MLX-20...

Hello All, I've ran into an interesting bug while setting up a couple headsets for MLX phones on our Merlin system. Headsets are inline with lifters and mostly work great. My issue is that the ringer function does not. The handset lifter has a mic that listens for a ring and relays it to the...

Thanks, good to confirm either way!

Trying to figure out if the MLX-10D can log numbers called into the phone. I figured out that I can log numbers dialed out. Any pointing in the right direction much appreciated. Thanks

[surprise]*Facepalm* You are amazing.

Hello All, I setup a MOH system recently, and I was playing around with a few settings on the programming station (a MLX-20L). Now it displays a timer that counts up about 60 min, then resets. Does anyone know what this is or how to disable it? Thanks!

Thanks, that got me in the right direction! Turns out you push "FEATURE 31" on the MLX phones.

Good Morning All, Recently setup my first Merlin Legends system for a local business, and I am not used to this particular system. Is it possible to restrict usage of a line to one user? For security reasons, we don't want employees to be able to listen in on conversations, at least without...

SUCCESS! I discovered that the previous admin had built a custom 9 pin reducer. I reconfigured it and it is now working, thanks for everyone's help!

The issue is I cant get WINSPM to connect direct to the admin port. Is there another "console?

Good Morning, Here is a picture of the modules we have installed. Some clarification Q&A 1. I have noticed a lot of people say to use "dial up," do i need an active phone line to program the system? 2. Do I dial in through the admin port? 3. Are there any good step by step tutorials or...

I'm headed off to vacation in a couple minutes unfortunately (fortunately?) I will post more info when i get back with pics of the modules we have. Thanks.

I have the adapter(looks like an LPT plug with a COM cable wired into it), and I have the PC which was configured to work with it, but it doesn't wan to connect anymore. I had tried setting up a new pc and connecting via modem and adapter, but I don't fully understand how to set it up. I have...

I have been tasked with setting up a merlin legends phone system for our business. The owner doesn't want to bring our current system down until we can basically "plug and play." I haven't been able to get winspm 9.0 to connect to merlin. This is my first merlin legends system, do I need the...