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I don't think she is completing this with a transfer at the end. I believe she just hangs up.

She is the only one answering phones/directing callers to voicemail. All of the users are programmed on the DSS. Sometimes when she just presses the user button on the DSS it works and sometimes it does not. I will have someone else try to send someone to voicemail to see if they can do it.

I have a customer with a 406V2 at 4.1(12). The receptionist has a DSS module. She is complaining that the direct to voicemail is not working (transfer->#->ext number or User button on DSS). She also says that sometimes she will press the user button on the DSS and it will not work. Also says...

We have a customer with a Kentrox Q2300 router with 30 VPN Phones. This is on a 406V2 (4.1.12). Some of the phones work intermitently. At one location they have 3 phones and 1 phone will say "incompatible". Has anyone seen this before?? If so what could be causing this? Thanks in advance...

Westi, you are saying all I have to do is put a bridged appearance of extension 14 on extension 25 and it will go to 25 voicemail?

I am working on an IPO 406 V2 4.1 (9). The user would like to forward calls while on vacation. Here is the issue. EX: User extension 14 forwards to extension 25 but would like it to stay at extension 25 voicemail. It automatically goes to the originating called extensions voicemail(in this...

OK, so there is no "mute", you suggest using DND?

Does anyone know if it is possible to have a mute button on Partner phones? Thanks in advance.

Hey guys, FYI. I was just kidding about the "forced to look like a jackass" comment. I am glad people were able to get the humor. Keep up the good work.

That is weird because I was "forced to look like a jackass" in front of the customer. Thanks

I am experiencing the same issue. Could you be more specific on where this is located (Forced Vacation). I do not see it. Thanks in advance.

No, there is no headset being used. Thanks for the reply

I did check the "using external music source" but this did not stop the beeping. Any other suggestions? Thanks in advance

Does Parnter Mail VS have the ability for Dial by Name directory? Thanks in advance.

One of customer is having a problem that he hears touch tones and beeps throughout certain calls during the day. The user will be on a call and hear beeps or touch tones randomly while on the call. They have tried to upgrade and to 4.0 and went back down to 3.1.65. They have 44xx phones...

One of customer is having a problem that he hears touch tones and beeps throughout certain calls during the day. The user will be on a call and hear beeps or touch tones randomly while on the call. They have tried to upgrade and to 4.0 and went back down to 3.1.65. They have 44xx sets. Thanks...

I Have a customer that is wondering if there is any way (aside from installing MOH)to eliminate the "beeping" noise that is heard when a call is placed on Park in the IP500. Any ideas are appreciated. Thanks in advance