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  1. Cyclonedc

    BCM-50 PRI help

    Well I know the BCM has all sorts of little quirks and jerks involved with needing to buy more stuff. It seems every single extra feature has a keycode that you have BUY from Nortel. Interesting little trick to make the extra money on this product. This is exactly why I recomend to every...
  2. Cyclonedc

    Nortel cics with call pilot 100 msg wtg wont go off

    You can also go into the programing for the CP100 and uncheck the box in the voicemail box that says display message waiting.
  3. Cyclonedc

    CDR ON BCM 4.0

    Is it possible you have a bad trunk module?
  4. Cyclonedc

    Having a brain fart

    Ain't it great how they move a CS IP phone to a BCM, but fail to add the correct pieces and parts to help make it work how you need it? But I figured as much with that one. Thanks for the input.
  5. Cyclonedc

    Having a brain fart

    BCM 50 can handle a KEM, but only the IP phones of 2002 and 2004. The problem is, my client has an IP 2007 phone and needs a few more buttons for extensions.
  6. Cyclonedc

    Having a brain fart

    Do you by chance know what the KEM model number or even the type was. I know that CS systems are different than BCM, but it might have a way to find one compatible with the BCM
  7. Cyclonedc

    Having a brain fart

    Ok, thanks, I thought that 2007 was able to have a KEM of some sort. I might have only been thinking of 2002 or 2004 though.
  8. Cyclonedc

    Having a brain fart

    I am trying to find documentation or something showing a Nortel IP 2007 phone is able to have a KEM using a BCM 50. Can anyone help me get something that shows this. I've looked at all the documents on the Nortel website, and either I'm overlooking it, or it just doesn't give me alot about KEM...
  9. Cyclonedc

    2 issues unknowns

    I enabled the AA to answer on all lines. Meaning, in call pilot, I went to each line and told it to answer AA instead of none. I haven't looked at the telephony on the BCM to enable redirect ring yet. I'm pretty sure that is supposed to be defaulted as redirect though.
  10. Cyclonedc

    Needing a Night Transfer

    I have a BCM 50 and I am trying to setup a night transfer service for my phone system. I need to setup my phone system to transfer to two seperate extensions during the evening. I know there is a night transfer service avaiable, but I don't know if it's possible to have two seperate extensions...
  11. Cyclonedc

    2 issues unknowns

    First issue I am running into. I have a BCM 50 and I am trying to setup a night transfer service for my phone system. I need to setup my phone system to transfer to two seperate phones during the evening. I know there is a night transfer service avaiable, but I don't know if it's possible to...
  12. Cyclonedc

    BCM 50 Caller recordings

    I have a client who is wanting to have his phone calls recorded during emergencies. He has a call center and a BCM 400. Can he have the ability to record calls by using a feature code or does the system just have to be setup to constantly record and he just has to bring up the file when he...
  13. Cyclonedc

    Putting customers on hold

    Thanks hawk, I thought the same thing. Cause even with a call park there is a timeout feature and that would be fine if we had a basic idea of what the longest call would be considered for. Thanks for justifying my idea.
  14. Cyclonedc

    Putting customers on hold

    Basic: BCM 50 No Call Center Radio Program I have a client, who is wanting callers to go imediatly to his holding que after they call in. If the lines are all full, he wants them to goto voicemail. Is it possible, without someone answering the phones, to have a caller go imediatly to MOH...
  15. Cyclonedc

    BCM-50 PRI help

    Photon33, did you notice how your question about what would constitute as an extra charge was completely disregarded and never answered. Sounds like someone put thier foot in thier mouth and forgot to take it out before they posted. And since this site doesn't seem to let you reply directly to...
  16. Cyclonedc

    Probably an easy one

    The forced play greeting what EXACTLY what we were looking for. I found that the regular call center greeting was actually able to get interupted as soon as an agent is available. The customer was not wanting that at all because this greeting was on there for legal purposes and had to be heard...
  17. Cyclonedc

    Probably an easy one

    Sorry, got a little ahead of myself. This is for a BCM 50, but they might goahead with a 400. So if I could get the setup for both, that would be great.
  18. Cyclonedc

    Probably an easy one

    Ok, I'm racking my brain today. I have a client who would like to have a call center, but is wanting the customer to hear a greeting BEFORE the calls get routed to the agents. First off, this has to happen if the agents are busy OR if they are available. It's supposed to be used as a generic...
  19. Cyclonedc

    BCM Extension Ringback

    Hey folks, thanks for heping me out, but it seems the techs are taking full responsiblity for this one. I don't have any more of the info on this, or the input. But again, thank you for at least giving some help with this.
  20. Cyclonedc

    BCM Extension Ringback

    As I said before the overflow isn't setup. The only part that is set is the agents having a call, it has something to do with the que not recongizing the busy lines.

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