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We have a user setup under her user properties for and unconditional forwarding to her cell phone and a button programmed on her 5410 desk phone for fwd unconditional that she can turn off or on herself. When someone calls in to her desk phone and it gets forwarded to her cell phone she wants...

thread940-1490467 I changed our shortcode which was 9N Dial N 50 to 6N Dial N 50 because users were dialing 911 by accident when trying to reach an outside line. We have recently realized that when users now accidentally dial 611 it dials 911 instead. Any help much appreciated.

Tom I will try that on monday.

Downloading the full cd now. Will let you know how it goes. Just puzzling since all the other clients I have work fine with just that Tapi install.

XPP SP3, sorry should have given these details on the original post.

Tried two versions. Q2 and Q3 from the avaya download page. I believe from IP office version 4.2 and 4.0. Showing version 4.0 is installed now.

Also when you goto dialing options on pc's that work you have the IP Office phone: xxxx with the extension # as a choice. On this pc you do not.

No firewall, pc is on the same domain and same OU with same group policies applied as all other pc's.

Tlpeter, that didn't work either.

Tom, that has been the case for all of my other installs. Works great, but this one is not working. TLPeter, avaya tapi is there and I can config user and pw but that does not help.

I have the tapi client installed and working on several laptops so users can dial contact in outlook 2003. I have one user who is running OL2007. I cannot get tapi to work correctly for this user. I have tried uninstalling and reinstalling many time. This user has admin rights to the pc. However...

Thanks guys. TheTaker the last work around worked fine. I really appreciate all of your help.

Ok guys the hunt group is Longest Waiting Group. Sorry I should have added this to my last post. Not sure what else to try from here.

Bas1234, unfortunately I have tried that with no luck. This forwarding is to an internal # the front desk. I logged out 2 of the 3 customer service reps and set the 3rd to fwd to the front desk but it still goes into the customer service message loop. I also tried TheTaker's solution with the...

IPO 4.07. We have a hunt group setup for our 3 customer service associates. At lunchtime one of the customer service associates needs to cover the front desk receptionist. I have setup an unconditional fwd button on each of the 3 cust serv associates phones. Scenario, at noon one of 3 customer...

Ok I got it. Thanks again Westi for getting me started in the right direction.

Sorry, I was in IP office not VMPro. Ok, so I created a leave point. Then a voice question, then menu option and finally a leave mail option. Am I on the right track? I am confused on how to attach it to a users mailbox.

Thanks for the quick reply Westi. I am not sure exactly how to complete these steps. Is this done on the properties for the user? or am I not even close. I have gone thru some help screens but am not on the right track. Does this procedure have a name so I can check the help documentation?

We are running IP Office Version 6.0 (07). We have an associate in HR who would like to have several options on her voice mail when employees call in. This will give employees options regarding there W2's. So when someone calls in to this extension it says press 1 for a copy or your W2 or 2 for...

Thanks ckhwi, I was using the IP Phone SW when I should have been using the Phone Manager software. You were correct as our system isn't compatable with IP Softphone. Thanks!