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FEAT esn_data ESN009 FEAT ESN MXLC 0 MXSD 10 MXIX 2 MXDM 120 MXRL 120 MXCM 0 MXFC 5 MXSC 500 NCDP 5 AC1 9 AC2 DLTN NO ERWT YES ERDT 5 TODS 0 00 00 23 59 RTCL DIS

I have been doing single extension forwarding for right now - specific CDP entries - ie: 54908 to RLI 40. RLI and ROUT as follows: RLI 40 ENTR 0 LTER NO ROUT 80 TOD 0 ON 1 ON 2 ON 3 ON 4 ON 5 ON 6 ON 7 ON VNS NO SCNV NO CNV NO EXP NO FRL 0 DMI 0 CTBL 0 ISDM 0 FCI 0 DORG NO...

Where can I check the FLEN at? I noticed that some documents I pulled up said FLEN can be set in ld87, but my system does not prompt me for FLEN.

The reason for this is that we are tying in a Cisco system, and I want to use this 22 access code to send calls out RLI 40, which is my working SIP trunk to the Cisco environment.

How so? When I put a DSC of "22", it works fine until the 5th digit, then I receive reorder tones, and "Release and Try again" on my set.

How can I route calls that being with "22" to a specific RLI? I put in a new dsc through ld87, but I could not figure out how to wild card the next 5 digits that woudl come after 22.

We have a dual Cisco Unified Communications server, which has a sip trunk to a RLS7.5 CS1000. Extensions on the CS1k and CUCM are able to call between with no issues. However, if a call comes into a BCM PRI, which we use for remote survivability, we have one way speech path from Cisco to the...

One more question: is there a way to modify a real-time report to show how long a call has been in queue? I've seen several "wait" items to choose from, but none seem to reflect the amount of time a caller has been waiting for an associate. Thanks so much!

What will happen to calls that are in progress with agents? They will not be affected, correct?

I've got a seldom used queue that occasionally has very long calls with few agents. The supervisor has requested that after a period of time (right now, 10 minutes) that the call be sent to another extension. How do I script a check to see how long a customer has been in queue, and send them to...

Utreg: Can you give me more details? How do I check in ld 2? also, what does OTM or TM stand for?

Is there a way to acquire a 2250 console and receive call statistics off it? One difficulty that I may have is that the console is off another CS1k, not the one that Symposium is connected to. As follows: 2250 Console --> Building A CS1k --(H323 trunk)--> Building B CS1K (company main CS1k...

We have one Callpilot installation, but supports users in two time zones. How do I change the timezone for the mailbox? There's not an obvious setting in the mailbox settings for the user. Thanks!

We have an issue with a carrier at one location and international calls. We would like to route all those calls to another connected CS1k. Is this possible, and if so how do I make the changes? TIA!

We have Symposium, however we don't do our call menus through it, as we have CallPilot do our phone menus.

Is there a way to get hit counts on menu options and see where most of our callers to a SDN application are going? Thanks!

Is there a way to see how certain numbers are derived? The primary reports I am concened with are the % Service Level in Application Performance, and % Work for agent performance.

We have some calls that are being mis-routed (I think) through a Callpilot IVR, and I would like to know if there is a way to see what keys are dialed to reach an ACD queue/endpoint. This may need to be moved since it also deals with Contact Center, but it does hit Callpilot first. Thanks!

DFKSydney got it! This fixed the issue. Thanks all!

Also, as a note. The applications that I built using Orchestration designer for these two new queues are of "Type: Secondary". Would this be messing it up as well? How would I set them Primary like the rest of my applications?