Two new queues going directly to Callpilot when acquired? 1

[lwurl2]

I just built a new CDN queue, and mimic'd it off of another queue. When I dial this queue via it DID of 54000, I am greeted with Callpilot saying "Express messaging to mailbox?", instead of our first message and following the script.

I have included everything related to this queue below:
CDN output

>ld 23
ACD000
MEM AVAIL: (U/P): 45943837    USED U P: 5059730 626510    TOT: 51630077
DISK SPACE NEEDED: 1050 KBYTES
ACD DNS                AVAIL: 23881    USED:   119    TOT: 24000
REQ  prt
TYPE cdn
CUST 0
CDN  54000

TYPE CDN
CUST 0
CDN  54000
FRRT
SRRT
FROA NO
UUI  NO
MURT
CDSQ NO
DFDN 74800
NAME NO
CMB  NO
CEIL 2047
CLRO NO
OVFL NO
TDNS NO
RPRT NO
AACQ YES
ASID 16
SFNB 33  35  36  37  38  39
USFB 1  3  4  5  6  7  9  10  11  12  13  14  15
CALB 0  1  2  3  4  5  6  8  9  10  11  12
CNTL YES
VSID
HSID
CWTH 1
BYTH 0
OVTH 2047
STIO
TSFT 20

Script output

/*********************************

Cash MGMT

CDN: 54000

*************************************/
/*Hours Check*/

Assign Cash_Mgmt to Primary_skillset

Give RAN 20
If (Day of Week  = monday.. friday) and NOT(time of day <> cashwiret) then
	execute unavailable
End if 




If logged agent count Primary_skillset = 0 then
	execute unavailable
End if

If out of service Primary_skillset then
	execute unavailable
else
	queue to skillset Primary_skillset with priority 2

	wait 2
	Give RAN 20
	wait 2
	Give MUSIC 33	
		
	SECTION WaitLoop
		WAIT 20
		IF NOT QUEUED THEN
			IF OUT OF SERVICE Primary_skillset THEN
				execute unavailable
			ELSE
				QUEUE TO SKILLSET Primary_skillset
				WAIT 2 
			END IF
		END IF
		GIVE RAN 20
		Give MUSIC 33
	EXECUTE WaitLoop
end if

Section Unavailable

Route call 55501 /* route to voice mail */



/*Closed*/

Section Closed

Route call 55501 /* route to voice mail */

 

[DFKSydney]

My first thought is that 54000 is in some way associated in the mail as an express messaging code. Check the mail system for this. (You can have the code in mail, and not affect PABX operation)

This does not look right : "and NOT(time of day <> cashwiret) then" The way that I read this is that you are telling the system that if your time of day is NOT less than or greater that (which in this case means IF it is business hours) then execute unavailable. Try removing the NOT.

 

[Supernn]

I agree,
It seems that the DFDN 74800 is forwarded to MMail/CallPilot.
Could you print that ACD out in LD 23?

Also check if the CDN is aquired in CCMA.

 

[lwurl2]

54908 is my extension for testing, printed below. I know the hours thing is incorrect, which is why I put a GIVE RAN in there initially, just to see if I was hitting the script.

Here is 74800:

TYPE ACD
CUST 0
ACDN 74800
MWC  NO
DSAC NO
MAXP 20
SDNB NO
BSCW NO
ISAP NO
AACQ YES
ASID 16
SFNB 33  35  36  37  38
USFB 1  3  4  5  6
CALB 1  3  4  5  6  8  11
RGAI NO
ACAA NO
FRRT 68
FRT
SRRT 69
SRT
NRRT
FROA YES
CALP POS
ICDD NO
NCFW 54908
FNCF NO
FORC NO
RTQT 20
RTQO NRD
SPCP NO
OBTN NO
RAO  NO
CWTH 1
NCWL YES
CWLF 2
CWLW 4
BYTH 0
OVTH 2047
TOFT NONE
HPQ  NO
OCN  NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 29
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL  NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
SIPQ NO
IVR  NO
OBSC NO
OBPT 5
CWNT NONE

 

[lwurl2]

Also, as a note. The applications that I built using Orchestration designer for these two new queues are of "Type: Secondary".

Would this be messing it up as well? How would I set them Primary like the rest of my applications?

 

[DFKSydney]

A secondary script is one that is built in the CC6 but NOT referenced by the master script in any way.

In the master you would need something like:

IF CDN = 54000 EXECUTE cash_management (or what ever the application is called) I think you need the underscore.

 

[lwurl2]

DFKSydney got it! This fixed the issue. Thanks all!