Getting hit counts for menus?

[lwurl2]

Is there a way to get hit counts on menu options and see where most of our callers to a SDN application are going?

Thanks!

 

[SwitchWitch]

I use my call account software (Commview) to obtain this. You can also use symposium if you have that option.

A Tek-Tip Lover

 

[lwurl2]

We have Symposium, however we don't do our call menus through it, as we have CallPilot do our phone menus.

 

[StanleySteamer]

Callpilot Reporter will give you reports showing which keys were pressed in each application.