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Curioser and curiouser! Using auto-dial buttons on a station to reference an abbreviated dial system entry. The DC entry is xxxx~p# to dial VM pilot then # so the user is immediately prompted for their passcode. Users can dial the FAC to access the system entry and it works fine so I know the...

Wallot, Did you ever get any resolution to this question? We are attempting to change the Default Gateway address at the System Platform level and get the warning that some template components may not support this change and that the system "may" need to be reloaded, although no specifics...

CM 6.0.1 running under System Platform 6.0.3.9.3. Incoming calls on a PRI Tie line receive Name in addition to Number. User would like to block name display on incoming calls from being shown on the set display. Since this is a tie line, the other PBX cannot block name sending. Anyone know how...

All, Just happened to run across someone who had another older green BU card in his pocket. His card worked fine so mine must just be defective. Al

So, after my R3 Proc died I was able to obtain an R6 Proc which is working fine. The R6 Proc did not contain a Backup/Restore card, I'd like to re use my R3 card but the new Proc doesn't seem to recognize it. The question is, can I somehow Initialize the old Backyp card so I can use it with the...

All, While attempting to load SP 5, deactivated the previous SP (19303). The previous SP is in deactivating state (been there for a month through several System Platform resets). Anyone know the syntax to abort the deactivation process? Attempts to remove it through the browser or...

Trying to download the latest FW file for the 9408 digital set in a S87xx/G650 environment. When the CHA TFTP command is entered (TFTP server defined in Node-Names) the connection is established but SAT returns a "TFTP error: file size larger than 100KB" response. Has anyone seen this or know of...

Staged System Platform (HP DL360 G7 server) prior to receiving IP addressing from the end user. When we got the final address list from the customer, used the CDom web interface to change addresses. After the change, cannot access the CM SMI web interface from the platform Services port. All...

Anyone know if I can assign specific lines to the 2 Programmable buttons on a 3810 wireless set?

We've worked this issue on a number of sites with D82 type integration to AVST. Seems that at the newer CM releases there is more of a delay in responding to the MWI on or off dial string. Best fix has been to add 3 pauses at the end of the MW dial string. If the VM port disconnects before CM...

All, We have a Definity site that has had a falling out with their former BP. They've asked us to assume service on their system but do not know any login credentials for either the Definity or Audix. I've read several references in these forums about a "form" to have the user send to...

1043, Thanks for the reply. I came to that conclusion a little while ago and was embarrased to have asked the question in the first place. Guess I got a little "wrapped around the axle" while trying to find the secret *2 code in documentation. And thanks for not pointing out what a...

All, We have finally figured out how to use the Dial by Name feature but can't find a place to define Last or First name requirement. It works by entering the Last Name but our user "may" want to go by first name. Thanks, Al

Thanks for the replies. We are hitting the recording for most calls, just not when VM transfers to an invalid number. 1763 says "can't xfer to an announcement". Just thought someone might have found a workaround. Thansk again, Al

Have a VM that transfers calls based on caller dialed digits. CM (4.0) is set to play an aanouncement for invalid number. LI TRACE on the VM port shows Denial Event 1763 (can't Conf/Xfer to Announcment)when callers dial an invalid DN. Anyone found a workaround for this? Al

Know just enough about the Partner to get into trouble so I apologize in advance for any stupid statements/questions. We have a Partner R7 with a PVM (large) R3 that's only about 3 months old. One user (MB12) gets "login incorrect" when using her known good password to try to log in to her...

Had a similar problem trying to load via TFTP. According to the Doc CD (page 158 of Doc ID 234100_9) if it fails the only resolution is to restart with a USB CD connected or get another hard drive. The USB CD worked fine for us.

If we change the DCS group's COR the call is routed to the other tenant's Trunk Group. Seems clear that the routing is based on the DCS group's COR

OK, I've run out of aspirin and need help on this one. Site is using tenant service to separate groups (for individual MOH) but also uses Partition Group Routing to overflow to each other's PSTN facilities. This part works fine but when a call arrives via DCS to a station that covers...

MM, Thanks a bunch. I see where this would roll all 5 stations to a single button but then the caller wouldn't get the VM greeting for the original destination. I've used some of these port loop around solutions on other systems and they always seem to lead to some other issue down the...