Denial Event 1763 on transfers

[platinum8]

Have a VM that transfers calls based on caller dialed digits. CM (4.0) is set to play an aanouncement for invalid number. LI TRACE on the VM port shows Denial Event 1763 (can't Conf/Xfer to Announcment)when callers dial an invalid DN.
Anyone found a workaround for this?

Al

 

[simreal]

Could it have something to do with intercept treatment in the avaya?

Try setting the system up to send intercept treatment to an announcement or some other method of handling the call.

 

[simreal]

I did a little google search and found the following blurb on jamyzworld.

"To access announcements via intercept treatment across IP or E1/T1 or DIOD trunk, administer
an announcement extension in the “DID/Tie/ISDN Intercept Treatment” field of the “System-
Parameter Features” form. Then follow the process, as it exists today. This is true for different
platforms such as G3r external MGC or S8700 external MGC."

On page 1 of "display system-parameters features" is where I found that field. I have a 3.x S8700.

 

[platinum8]

Thanks for the replies. We are hitting the recording for most calls, just not when VM transfers to an invalid number.
1763 says "can't xfer to an announcement".

Just thought someone might have found a workaround.

Thansk again, Al