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Hi, A customer has installed a ACCS and needs to integrate it with your trading system. Can I get an online view of calls in progress by accessing the ACCS database? Thank you very much for your help

Hi, Has anyone ever worked on the integration between the hms 400 and CM? Does any configuration template to share about it? Thank you for your help Regards

Hi, Has anyone ever worked on the integration between the hms 400 and CM? Does any configuration template to share about it? Thank you for your help Regards

Hi, Actually, we have a HMS 400 release 3.0 connected to a CS1000 release 7.65. We need to migrate to a CM Release 7.1 but it didn't work, not even after making the setting procedure according to the document Avaya...

Hi, Actually, we have a HMS 400 release 3.0 connected to a CS1000 release 7.65. We need to migrate to a CM Release 7.1 but it didn't work, not even after making the setting procedure according to the document Avaya...

Hi, I need to connect a trunk to trunk E1 (EURO or R2) between a PBX CS1000 Release 7.6 and a CM 7.1 Please, could you help me with the configuration of the route, trunk and DCH? Thank you very much

Hi, I have a J129 registered to IP Office release 10.1.0 and I can use Personal Directory as local contacts but I can not access to IP Office system directory. Does somebody try manage it or have some information how does it is working? Thanks

Hi, In an IPOCC release 9.1, can be logged a telephony agent with the license VALUE_CIE_CC_MONTELUSER? Or must also have the license VALUE_CIE_CC_USER_VOICE? Thank you very much for your help

Hi, Thank you very much for your help!! I had to create two main lines SIP (SIP Trunk): one for incoming calls, and another for outgoing calls, so I can adjust the SIP URI according to the provider's requirements. Greetings!!

Hi amriddle01, thanks for your help. I answer (in red) about of the email that you sent: You probably don't need STUN, that STUN result is not accurate anyway. OK, I’ll change it The registrars URL should be where you have the address in the "ITSP domain name" not in the separate registrar...

Hi, I attached a screm shot of config and a sip trace. With this config, outgoing call does work and incoming call failed. Thank you very much for your help https://res.cloudinary.com/engineering-com/raw/upload/v1475001735/tips/Sip_Trunk_Config_fpw7xk.docx Regards

Hi, going back to the original issue in question, I tried all the ideas that you proposed, but none of them seemed to be effective. Could you possibly give me some other advice to solve this problema? Thank you very much for your help

Dear, I have installed in a IP Office 500 Release 9.0 with a SIP trunk like with 50 channels. It has to be registered with an username and a password. The service's supplier asks as a requirement to the outgoing calls that the "From" field of the SIP URI sends the ID's username. Settings for...

Dear, I have installed the Contact Store application and when I want to play the recording I saw that is displaying other time (GMT+3). The .wav file stored in local contact store server is displaying me current time. The IP Office, VMPRO and CS server has the same time. Thank you very much...

Thanks for your answer, but i need (between announcements), to ask if there are available agents and, if that's the case, i need the call to be asigned to this agent and not to play again all the messages. Thanks for your help

Thanks for your answer, but i need (between announcements), to ask if there are available agents and, if that's the case, i need the call to be asigned to this agent and not to play again all the messages. Thanks for your help

I've got a task flow and I need it to play the next messages when a call is queued (waiting for an available agent). The messages should appear in this order: 1 Message 1 2- MHO for 20 seconds 3 Message 2 4- MHO for 20 seconds 5- Message 3 6- MHO for 20 seconds 7- plays again message 1 I had...

Thanks for your help!! The expansion systems are connected in same locations to your server edition. When the server goes down, users of each expansion system, can they dialling to other expansion system extension? Can users calling to the public network E1-R2 line? Regards

Dear, I need some help in order to clarify these concepts on the Server Edition: We have a primary SE with three Expansion System Control Unit (V2). On the server I have 100 IP extensions and in each Expansion System Control Unit (V2) I have one plot E1-R2, one analog trunk plate and a plate...

Dear, I have an IP Office 500 V2 connected to an Asterisk via SIP Trunk. Calls from Asterisk to IPO it's OK. Calls from the IP Office to the Asteisk fail. In the SIP traceo I am see the following error: Thank you very much for any help. Regards 773110mS SIP Call Tx: 17...