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Good morning, I'm with Interactive Intelligence connected to Audiocodes Mediant 1000B. Everything is working well except with my remote user using checkpoint vpn and sip softphone. I experience jitter and delay for them. Want I want to do for them is to isolate their ip range so I can adjust...

Good morning, I'm in the project of changing all my Telephoy infrastructure and we've break down to 5 potential solution. Genesys, Aastra, Aspect, Interactive Intelligence or Avaya. When I purchased my Avaya IP 1140E phone from my reseller, couple years ago, I was told that those IP phone...

Hi, I can't find the DORG prompt on LD 86 when I try to CHG RLI. My goal is to have the originator clid pass along when Callpilot 5.5 xfer a call. Now, when my callpilot transfer a call, we receive the DN associated to the callpilot channel. So, do I look at the right place? Thank you...

Hi, I'm trying to find what is the call flow of an incoming call on system side. I know for outgoing call is like that : 1- Phone Dials 9+xxxxx 2- NET (NPA, NXX, SPN) 3- RLI/RDB 4- FRL 5- DGT/DMI 6- ROUTE (RDB) So what is the step from an incoming call and what will it triggered? Thank you...

Hi, I had the same issue and my post was to old to add my fix... I had this error where my phone 1140 were configured using a default ACD Q on Key 00. Let say I had 40 phones with KEY 00 ACD 5230 0 4xxx. As soon as I changed the default Q on my set that was displaying SCR on KEY 01 or 02, it...

Yes, I did read everything on the book you suggested but found nothing. I'll give a try to download the latest documents as I'm currently following cs1000e 5.5 doc. Maybe they give more details on newest version of the doc. Regards, Sylvain Richard "Work is like an adventure. You have to...

Good morning, I have more development on this case that might help. After I create my range of TN of VOLO in ESA, LD 24, I was able to get my emergency TN. On the set, I put CLS VOUA and VOLA. The only way I was able to have an emergency phone is if I Virtual Loggin to a phone using a TN...

Hi, I had this kind of issue with windows XP, Vista and Windows 7. With win XP and vista, it was pretty much always the firewall that was blocking the realtime display. Try disabling firewall for testing. Don't let it disable though as it could be a security issue. Also, I had to make sure...

Here is a DCH msg example : DCH 27 IMSG SETUP REF 000093C6 CH 26 14 TOD 10:26:21 CK B4509434 HEADER:2F 01 00 36 08 02 00 C6 05 BCAP:04 03 80 90 A2 CHID:18 04 E9 82 83 0E DISP:28 0F B1 43 48 41 4D 50 41 47 4E 45 20 59 56 41 4E CLNG:6C 0C 21 83 04 05 0A 07 05 09 01 01 01...

Hi, Thanks for helping me! In the DCH msg, I got the name. If I receive a voicemail through Callpilot, I get the name. I have PRIlink link directly to my PRI and I got the name. It seems only when the call comes in and goes to a set that I'm loosing this information. One of my thought was...

ADD didn't make the trick... Is it something on the RDB??? Sylvain Richard "Work is like an adventure. You have to fullfill goal to progress in your journey.

Good morning, It's been lots of time I try to figure it out but after reading a lots of Thread on this site, I'm still stuck. I'm trying to get name appear on my set, 2616 and 1140E when people are calling in from external. My system : CS1000E 5.5 I'm on PRI If I enable MSGI on my primary...

HA! That's exactly what I was looking for! Thank you very much for the tips! I'll look into it! With Avaya it's so easy to get lost in all the terms and documentation they use. Thanks again! Sylvain Richard "Work is like an adventure. You have to fullfill goal to progress in your journey.

Thanks for the thoughts! Configuring this set as a standard IP set means I have to spend license for nothing. I want to save on license and have the phone ready for Virtual Office. Of course, using a license and block through NCOS and CLS for limited dial will work but it's not my goal for...

Hi, I'm able to create the TN without problem. But When I try to put the TN on a 1140E phone type, I can't. I receive error ERR088. And again, my goal is to put 1140E on the floor as emergency phone and have my agent login to the phone using Virtual Office. Is it feasible? Thank for...

Good morning, What I'm trying to accomplish here is to setup 1140E phone as VOLO type. But each time I try to enter my VOLO TN on the set, I get err0088. This error tells to change the phone type on the TN. I'm tying to do this because I would like to configure "dummie/emergency" phone and...

Hi, It's been twice that I got this issue. I was editing an application and when I saved, SCE crashed on me. Now, I can't access any application or variable. I looks like SCE try to restore the last session but failed each time. Does anyone already have the same issue? It looks like a...

Hi sandyml, I already have a IF TRANSFERRED OR CONFERENCED at the beginning of my master script with value wait 6. Can it be a configuration on the Class of Service in the Callpilot Port (channel). The 2008 TN configure on PBX side... Or maybe a route configuration? Sylvain Richard "Work...

Good morning, I'm trying to get a clid filter in CCMA scripting but the problem I have is my calls are passing through callpilot menu before getting to ccms scripting. So the clid tagged in CCMS is the DN of the channel Callpilot use to transfer the call to CCMS. Is there a way to make the...

Good job StanleySteamer! That's something like that I was hoping. I'll try this! Thank you very much! Sylvain Richard "Work is like an adventure. You have to fullfill goal to progress in your journey.