Inbound clid name display to user phone

[Sylric]

Good morning,

It's been lots of time I try to figure it out but after reading a lots of Thread on this site, I'm still stuck.

I'm trying to get name appear on my set, 2616 and 1140E when people are calling in from external.

My system :

CS1000E 5.5
I'm on PRI

If I enable MSGI on my primary D-Channel, I see that my pbx is getting the complete call ID and name. I'm also using PRIlink and I get the name associate with the phone number.

My problem is that name is not following when the call goes to a user phone 2616 or 1140E.

I assume it might be something with CLS on set but after reading the documentation from Avaya more than once, I cannot figure it out.

2616 Print:

CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA CRPD
MWA LMPX RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUA CDMR ICRA MCDD T87D KEM2 MSNV FRA PKCH
CPND_LANG ENG



Sylvain Richard

"Work is like an adventure. You have to fullfill goal to progress in your journey.

 

[zigmo36]

I know that my M2616D's have to have "ADD" in the CLS area to receive proper displays, and I don't see that in your CLS. Hope this helps.

zigmo36

 

[Sylric]

ADD didn't make the trick...

Is it something on the RDB???

Sylvain Richard

"Work is like an adventure. You have to fullfill goal to progress in your journey.

 

[phones1]

what do you see in the DCH msg & what turns up on the display?

Remember if it doesn't work hit it harder

Scott UK

 

[Sylric]

Hi,

Thanks for helping me!

In the DCH msg, I got the name. If I receive a voicemail through Callpilot, I get the name. I have PRIlink link directly to my PRI and I got the name.

It seems only when the call comes in and goes to a set that I'm loosing this information.

One of my thought was maybe the callpilot was not sending the information after a person was selection an option in a menu or dial extension through "through Dial menu". But I configure a DID to go directly to an extension and I have the same behavior.

I get the Phone number on the set, only the name I can't seems to have.

Sylvain Richard

"Work is like an adventure. You have to fullfill goal to progress in your journey.

 

[Sylric]

Here is a DCH msg example :

DCH 27 IMSG SETUP REF 000093C6 CH 26 14 TOD 10:26:21 CK B4509434
HEADER:2F 01 00 36 08 02 00 C6 05
BCAP:04 03 80 90 A2
CHID:18 04 E9 82 83 0E
DISP:28 0F B1 43 48 41 4D 50 41 47 4E 45 20 59
56 41 4E
CLNG:6C 0C 21 83 04 05 0A 07 05 09 01 01 01 04
CLED:70 05 C1 08 08 03 09

** If I Convert DISP hexa to ASCII, I get the Client ID name.

Sylvain Richard

"Work is like an adventure. You have to fullfill goal to progress in your journey.