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If you use the MCS software to manage the phones the 69xx series now work brilliantly!. I would not risk using them without it, likely you will have a whole world of pain!

HI All, I have a customer who has been using some trial licences because they are moving to the Mitel Cloud very soon and need to keep using them. Does anyone know a way to reset the trial licences, something like a datasave restore as temporary measure. They will only be using the old 3300...

We have a client that when they set the MiCollab Mobile to Softphone only, the call appears to be rejected. If you set to Softphone and Deskphone, both ring ok. Same for Softphone and Mobile. It is only an issue when you select Softphone only from your Ring Group. Status is updating fine on...

We will give that a try, many thanks

HI All, We need to push some SMDR records back through the the SMDR port 1752. I know you can log into the sx2k back end and start a session, do a logs read and end the session. You then hit print *.maintenance_log and print to a port. Does anyone know which port you need to print to so the...

Very Strange issue, wondered if anyone has seen anything like it before? We have 2 3300 Gateways server a Virtual MCD (also a resilient backup). When a call comes into an extension and then overflows to a Ring Group, when a member of the ring group picks up the display changes to private and...

Thanks ChrisMitel, We did try sending the call direct to the extension and same result. Dialled and received calls are fine but no missed. It does not make sense as it is receiving the information when you right click the Phone Manager Icon the number is in the list. This product is crazy!

Hi All, We are having an issue with Phone Manager whereby the missed calls are not showing up in the users call history screen. If you right click the Phone Manager tab then the calls show up on the tab but still not in the call history screen within Phone Manager. According to all the docs...

HI All, I have a problem with a Carrier based in the States who appears to be sending some very strange CLI. The company in question is based in the UK and the CLI varies on carrier, for example: When they call from a SIP trunk to the Mobile Carrier they are on they see: 0207xxxxxxx - Which...

Hi All, A site of mine has been experiencing issues since upgrading from 5.0.11 to 6.0.11 then to 6.0.23 and back to 6.0.11. When the upgrading to 6.0.23 the system went totally funky so they rolled back a week later to 6.0.11. Issues are: 1. Delay when calling from an IP Set of around 1.5...

Hi Folks, Had a question from a customer and have been playing around but no joy as yet! The customer has a bunch of suppliers numbers in the Telephone Directory, Setup to display when a call comes in with Alpha tagging and set as private because the directors do not want to see the numbers...

Same as me. mitel say it is memory but already have 6GB. Only 15 agents and a small IVR. I think 7.0 has issues.

Be very interested pandabear1, as I plan to use this for delivering some IP Dect basestations onto existing copper cables. Good to hear from you on your findings.

Following a recent upgrade to CCM 7 the MaintenanceAlarmDispatcher service is using a extraordinary amount of CPU usage and Memory. The Alarms on the Yoursite and CCC grey out until you reset the service and then it goes green, red and grey again (Over a few minutes). Has anyone seen this and...

Cheers KWB, I am going to test and will let you all know.

Has anyone tried using IP Dect Basestations over Streamline to Phybridge IP over copper? Does anyone see any issue with this? Many Thanks in Advance

I would use audiocodes or Linksys TA. No issues and not expensive.

Sorry,appears there is no easy way out. I had to rebuild the controller with the error. Just exported all the forms I needed and started again. After doing this for 20 years it was a lesson learned the hard way.

No Hotel options and no feature codes configured. Not sure that is the issue here.

Tried reset, Datasave/Restore. Going to move them to new numbers temporarily and then speed dial there old numbers to see if the issue comes back.