Auto Answer permanently Enabled

[Mitelmike2010]

Strange one this and hope someone else has seen the issue.

I have 2 hotdesk users that when they log in are automatically enabled for Auto Answer.

No Auto Answer key is configured and hey are using 5320's. If they log into another phone then the issue follows. COS option is disabled.

Obviously no feature code is available for AA. so it must be activating a different way.

I deleted the extensions and recreated them and the issue went away for a couple of days.

Any one seen this or have any suggestions!

Regards

Mike.

 

[kwbMitel]

does it auto answer all calls or just internal ones?

Have you checked via the maintenance command Locate Feature Ext XXX to see if the feature is active?

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What's most important is that you realise ... There is no spoon.

 

[Mitelmike2010]

Thanks Kwb,

Nothing on the Locate Feature Extension. Even tried a Datasave/restore in desperation.

Only happens on 2 out of 100 extensions.

Extensions are hotdesk. As I say, same happens in they log in somewhere else also.

It's Crazy!

 

[kwbMitel]

My thinking is that is is not in fact auto answer.

I suspect this only happens with intercom calls and as such is a different feature altogether.

Please confirm if this happens with external calls or only with internal.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Mitelmike2010]

It is on both internal and external calls. When i call the phone it automatically goes off hook and i can hear everything happening at the desk. The user is unaware so carries on typing etc.

 

[kwbMitel]

2 way audio over a speakerphone is very unusual.

Still thinking some other feature. Do these users have a different COS than others?

Are there any features active?

Are the Mic keys lit while the phone is idle?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Mitelmike2010]

No active features. Same COS as all others.
Only the caller hears the person, the user cannot hear the caller unless they pick up the handset.

 

[kwbMitel]

There is no feature that would operate that way.

Reset?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Mitelmike2010]

Tried reset, Datasave/Restore.

Going to move them to new numbers temporarily and then speed dial there old numbers to see if the issue comes back.

 

[wireman50]

sounds like the room monitor feature to me....(sometimes called baby monitor as well).

Activating a Telephone Set Listener Device

1.Ensure that the appropriate COS options and feature access codes have been enabled.


2.Ensure that the room monitor extension has been activated.


3.Enter the Hotel/Motel Room Monitor Listen feature access code.


4.Dial the room monitor extension number.

Successful activation:


##You will hear a confirmation tone (same as paging tone) followed by the monitored audio from the room monitor when the feature is activated.


##IP display telephones: "Monitor" will be displayed when the monitor feature is activated. The "Hang-Up/New Call" prompt (where applicable) will be displayed while the listener device is connected to the room monitor extension.

 

[Mitelmike2010]

No Hotel options and no feature codes configured. Not sure that is the issue here.

 

[drsmith45]

Have you changed the cos of the hotdesk phones to a unused one ? just as a test to see if it goes away
we had something like this and changing the COS did the trick

 

[jrgood0852]

Disable auto-answer in the COS for testing.

Always look out for the next guy because it may be you!