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The 3300 has a traffic report, It's text based similar to SMDR can be output to a printer port or network port. This is how prarie fyre/MiCC usually collects the data. In your MCD See System Properties -> System Feature Settings -> Traffic Report Options Hit the help file on that form for...

Customer reports no light this morning. Thanks again!

As usual i believe kwbMitel is correct. Mailbox 0 is not a transfer only (my bad) and had 1 new message. I've now logged in, deleted the message and changed to transfer only. I'll have to wait and see tomorrow A.M. but I'm confident it's solved.

Thanks, I have done some searching but I'll dig a little deeper. I've had my share of battles with callback messages. This is the first I've seen where they are actually left by the embedded ports and not a user hitting the key by mistake. This user doesn't have any VM appearances or special...

At a site that is full AA on embedded, MCD 8. I have a user who every morning comes into a voicemail light, Calls into the mailbox and there are no messages after calling the voicemail the lamp is shut off. I have determined that this is a callback message left by the embedded voicemail...

Are you using the cable that shipped with the ASU ? If not..... this is not should not be a standard ethernet cable. It should be a cross over cable. What is the status of the lights on the ASU II and the CIM port ? Can you clarify "cim port shows up, but the module type says unknown." ...

Seems like you have been through the common causes already with support. What version of MCD are you running ? You may have found some sort of bug. Unfortunately the interop doc hasn't been updated since MCD 5.0 Definitely grasping at straws a bit here.... But it looks like the telematrix...

What MCD version are you running ? Can you post the SIP Device capabilities in full ? What is the "Ignore SDP Answers in Provisional Responses" I haven't tested this one myself but the docs say "improves interoperability with systems that use RFC 3960. To avoid the possibility of no...

Is External Hot Desk permanent login enabled in the COS ? Does the user have the ability to login/out from the EHDU access number ? The only security issue i can think of is if an external user can change the EHDU number remotely. With a weak PIN they could in theory log the user in as a...

When you say you haven't been able to get it to work, what are the failure conditions ? Error tone ? Voicemail picks up first ? Ring no answer ? If SMDR is enable you should be able to see if the EHDU user is placing the outbound call. If the call setup time is the issue you could test by...

Can you post the SIP device capabilities ? It's not in the interop doc, But I would try setting "Force sending SDP in initial Invite message" to Yes And if there is no MBG in the mix "Enable Mitel Proprietary SDP" to No This has resolved similar issues for me with SIP trunks, I've never had...

COR Can be difficult to understand. The way i learned it is to remember the saying "If you are in, You're out" Routes have "COR Groups" User's have "COR's" Check the user's "COR" lets say it's "5" The trick is to follow the ARS Digits dialed, To find out what "Route" the call would take...

In my experience the "WAN" port on a 3300 isn't very useful, You can't use it to access any of the 3300's LAN functions without creating a PPTP connection to the 3300's WAN IP. If you must have the call accounting on the WAN side you can install a router, Set the 3300 to use the router as it's...

I'm not sure if this is allowed here. Just wanted to say thanks to user kwbMitel, there doesn't seem to be a private message feature on this site. I've been working as a tech in the Mitel space for about 8 years now, Just solved yet another issue by reading a post from kwbMitel, and realized...