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  1. timanham

    IP Office, the right choice here?

    I just checked the specs on both CCC and SBCC...Multiple servers for a multi-site operation. I was hoping it was a single server.
  2. timanham

    IP Office, the right choice here?

    Excellent, I've heard that as well. I am sure we can get the switch in and wait a few months for SBCC the reporting. I am assuming that SBCC is replacing CCC?
  3. timanham

    IP Office, the right choice here?

    Thanks for your advice!! Yes, I do know much of the IP Office system manager, which will make it easier to maintain for simple things. Is there a major difference between the reporting (real-time stats, etc.) between IPO and CM? I know they liked that capability with the demo of the CM, and I...
  4. timanham

    Problems Transferring

    We've been having the exact same trouble doing assisted transferring (on random calls) since 4.1.12 .. and it's not resolved in 4.1.15. We thought it might be something wrong with our site, but there have been several others that have noticed this as well. If anyone finds a solution, we'd really...
  5. timanham

    Supervised Transfer Problem

    We did an upgrade from 4.0.10 to 4.1.12. Since then, we're having intermittant problems on some supervised transfers. When the operator presses the the final transfer button (after speaking with person ready to receive the call), both the caller and the recipient get put on hold (listening to...
  6. timanham

    Does any one find this to be an issue?

    I generally just read these forums, and ended up running into this same attitude when I just gave an example of a feature that I thought would be a good addition to IP Office. I find it odd, when people ask for a better way, whether via a valid workaround or a new feature request, and get a...
  7. timanham

    New Feature Reqeusts

    Thanks very much for your help. Since there are often things undocumented in various systems, I thought I'd ask people more expert than I. Our BP said that others have requested a similar feature and said they've suggested it to Avaya, however they mentioned the more they get requests, the...
  8. timanham

    New Feature Reqeusts

    Well thanks for informing me that this is not the previous system as I was unaware of that. I am aware of what our voicemail pro can do, however that is not what I asked. Traditionally end users are often referred to as people who actually use the system, rather than administer or program it. I...
  9. timanham

    New Feature Reqeusts

    No, I am not the end user, rather the IT director....not that it should make a difference here. I already mentioned that our BP told us to use the phone manager, and I am looking for an alternative.
  10. timanham

    New Feature Reqeusts

    Last year we switched from another switch to the IP Office. As with any change, there are always features that the users loved from the previous system. One of those, which really did come in handy, was the playing of a tone at the end of the ring sound (in the caller's handset) if someone...
  11. timanham

    CDR output: 1 Delta per Switch?

    Thanks Kevin for the ARS help..worked like a charm I am now testing the output of the cdr data, and i am HOPING each switch doesn't require its own Delta Server? I've pointed the switch to the delta server that our main office points to, but only getting the results from the main switch.
  12. timanham

    dialing out via remote site

    Hello.. how do we dial out through the lines on a remote ip office (406v2 with vpn to another 406v2)? we are using 4.0. The goal is to eliminate the need for local dial tone on the remote site and have everything go through the main facility. I've already tried setting the dial shortcode to use...

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