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Good Morning All Something has gone a little wrong with our own Media Manager; old calls will not play, although they show. I am not precious about them, how can I clear the database and start fresh? when I delete them from the web management they go, then when you refresh the re-appear...

I have Avaya IP Office 11.1, and for some reason, 3 of our 4 x J169 phones will now upgrade past 4.0.0.0.21 The upgraded firmware files are uploaded (FW_S_J169_R4_0_6_0_8.bin) and the upgrade file is pointing to this .bin as well. 1 of them upgraded fine, but was already on a newer version, but...

Thanks this has fixed it :)

You can log into https://xxx.xxx.xxx.xxx/index.html with the IP office IP fine. Its just the Application server. Everything on the App server is working Media Manager, Voicemail pro, just cannot log in, meaning cannot access the Media Manager. 7444/userportal/ doesnt work either IP Office is...

Afraid did not make any difference changing the web services.

Not sure why it just stopped, noticed Collaboration Services is just orange, will not go green, tried to remove and add still nothing..... frustrating

Still not fixed

New install, IP Office on latest release, Application Server on latest release, all been working fine, Voicemail is working, can see Media Manager is working as the files are being created when I SSH in, but when I try to access https://xxx.xxx.xxx.xxx:7070/WebManagement/WebManagement.html I am...

Good Morning All, we are moving all our servers to the cloud and thought I could be clever and purchase the UM for our IP Office for Voicemail Pro and Media Mananger, should of read the document that says it doesnt have Media Manager!So can I have Media Manager (application server) run on...

We have that disabled as do not need it. Could this be why?

Happy Saturday all, I need a little assistance, I have setup a new IP Office 500, and Application Server for Media Manager and VM Pro. Not done this for about 6 months and cannot remember what I am missing. On the Wem Management Screen the Indecator LED (image) is Orange, I have set the IP...

The end points at Site B are SIP trunks

We have a customer with 2 IP office connected with Voice networks, if Site A uses Site B's lines DTFM does not work, but if Site B dials out on its own lines it works? any suggestions?

Good Morning All, Can someone tell me on the Monitor App what I would need to have turned on with the filtering to see what digits are being send to the exchagnge? Customer is complaing of misdials, but seeing the digits being dialed by the Handsets are correct.

Just to follow up, Gamma removed that header, all the lines are working fine now. Anyone else has this issue make sure you keep on at them, when they looked back at old tickets it had been flagged before. 2.5 Months for them to sort this...

Hi All, So we have a customer with a IP Office on 11.1.1, they have 8 Analog lines, last year when we put it in they had issues with calls dropping, after a battle with the line provider it was proven to the customer it was not the system. We have just updated to 11.1.1 and now they are kicking...

I agree gamma support is hopeless, 6 weeks this has been going, saying there is nothing wrong, asking them to compare trunks with our other customers that work, I am IT & Comms not SIP Engineer. In the end Avaya Support helped out, and pointed out this extra line in the header. Looked at 8...

I notice we have it on calls that work also

do you think this is what is the issue?

Really loosing the Plot with this, cannot get it to work, one number will not dial, randomly it did once yesterday, not it wont again keeps saying waiting on line.