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Thanks curlycord, I've settled with your last suggestion "or if Attendant DN needs to be a DN of a live working set: Set 221 as the Attendant DN, 222-226 have an Answer DN key of 221" The AA is now working as I intended. Now, would you have any idea why recording D (operators busy) would be...

curlycord, DNs 221-226 are in use so I setup answer DN on 227 and set 221-226 as appear and ring I also set 227 as the attendant set for AA. Calls where a number is not chosen are now appearing on 221-226 but are not ringing even though I set appear and ring. Also, the lines now ring...

allworxguy, thanks I changed the DRT to none. I have no voicemail, just using integrated AA/CCR. curlycord, I've set up a hunt group (290) but in CCR settings it will not let me assign 290 as attendant set. I can enter 2 and then the 9 will not enter. Is there a setting i must change?

I've successfully set up the integrated CCR and greetings on my CICS 6.1. Attendant set is 221 which has the master phone connected to it (the one with the two line display). Line 1 and 2 set to appear only so as to not hear the lines ring before CCR answers. When a call comes in on any line, I...

I have CICS 6.1 so you're right I had to use a different address code (C01CEA). Got my password, tested it and it works! Thank you!!

So I got into debug and entered memory dump then entered C010A8 for CICS First thing i see on the screen is C010A8:00CA 00CC. I can press next and there are a ton of other codes too. I'm lost where to find the installer code? I referred to this thread so I know the codes which i see are hex...

Haha okay, trying now and will report back. Thanks

Thanks for the replies. So I went to thread https://www.tek-tips.com/faqs.cfm?fid=3014 and just want to be clear that followin point 1 will not reset anything right? The code for CICS 1.0 is CICS 1.0 C010A8; that still works for CICS 7?

So with the installer password I will be able to remove IRAD answer for line 1?

At my work we have a Nortel Norstar CICS system and we are trying to setup the integrated CCR answer. I can go to F**266344 then enter the scplus 727587 password then go to system programming > AA > CCR and I am able to select which lines CCR answers. I am able to set line 2 to be answered by...