Maestro132
Technical User
I've successfully set up the integrated CCR and greetings on my CICS 6.1. Attendant set is 221 which has the master phone connected to it (the one with the two line display). Line 1 and 2 set to appear only so as to not hear the lines ring before CCR answers.
When a call comes in on any line, I hear a short ring (shorter than a regular ring) on 221 but not on any other phone. The CCR immediately answers after this very brief ring on 221 and does it's thing and then the call is transferred and all phones play a double ring indicating it's a transferred call from the CCR. I did a quick test and changed the attendant set to 222 and then 222 did a brief ring before CCR answered. So the question is how do I stop the attendant set from briefly ringing before CCR answers? It's confusing for the staff as they sometimes answer the phone out of reflex before CCR answers.
The other issue is that when a call is answered by CCR and no selection is made (they don't press 1 for pharmacy) then after a moment the call is transferred to the attendant set and only rings at the attendant. I would like either all the sets to ring or remove the timeout completely. Is this possible?
Thanks
When a call comes in on any line, I hear a short ring (shorter than a regular ring) on 221 but not on any other phone. The CCR immediately answers after this very brief ring on 221 and does it's thing and then the call is transferred and all phones play a double ring indicating it's a transferred call from the CCR. I did a quick test and changed the attendant set to 222 and then 222 did a brief ring before CCR answered. So the question is how do I stop the attendant set from briefly ringing before CCR answers? It's confusing for the staff as they sometimes answer the phone out of reflex before CCR answers.
The other issue is that when a call is answered by CCR and no selection is made (they don't press 1 for pharmacy) then after a moment the call is transferred to the attendant set and only rings at the attendant. I would like either all the sets to ring or remove the timeout completely. Is this possible?
Thanks