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Good Afternoon, I have tried googling it and I have tried looking in these forums. BUT I cannot find any information on the call recording laws of Taiwan. I have a call center in Taiwan and want to make sure I am not running a foul of the laws there. Does anybody have any resources that...

Thanks, I am sure that is a great answer - but I am lost here. Is that one long command starting with xln2txt and ending with =serv-observ? if so is there missing text up there?

I have a task to find all of the serv-obsrv buttons - and remove them. Where can I find this information without looking at all 37,000 stations individually? I tried export, list usage, reports and did not seem find it. Have I overlooked it somewhere? Thanks Bill

Thanks for that piece of info. I will look for a Oracle guru.

Hello, I am using CMS version 17. I have access to root Unix commands if needed. I frequently need to create a new user which mirrors an old one. I can go in and pull up the "old" user jot down the access to ACD, Features, Main Menu, Skills, Trunks, VDNs and Vectors on a piece of paper...

I was afraid that would be the answer. Thanks ZeroZeroOne - yes that is the setup I was hoping for. Kyle555 - Not worried about that; the supervisors do not record announcements and if they did that's a small concern, but worth thinking about.

We have multiple switches which are SIP connected - to hit the other switch we dial 79-402 (then the 7 digit extension) so from my desk extension I can dial 79-402-399-1541 and head it on my 9640. However if I create a Vector the announcement the field for the extension doesn't allow that many...

Short version - Is there a way to run list trace and have it output to a file that I can put into Excel and play with? Long Version - I am running a "list usage vector XXXX" on an unknown number of vectors and vdns. The first such search yielded 16 pages of results. I do now want fatfinger...

Good Afternoon, I did a quick search and came up blank but I am looking for the following... I want to output the contents of the Scheduler Rules to an excel file. I want all the columns in the main view plus the fields in the detailed view, including Recurrance, Scope, Filter (important one...

My organization (a call center) is considering implmenting this feature. In talking about this we realized that this feature is utilized when other areas are failing. If the calls are being answered within the desired amount of time (<5min) then the feature will never be offered. In instances...

I am working using a Cisco IPCCX 6.0 (Express). I would like to queue to a CSQ, then after a set period of time expand to another CSQ (larger group) without dequeuing the first CSQ. Is this possible, and if so what is the limit of concurrent CSQs a single call can be queued to? What are the...

I used to be a Avaya SA, but now designing an IVR to be used on a Cisco system (Version 4.3 I think) A developer told me that it was not possible to take an audio file from a studio (.wav, .mp3, .ulaw...) and import it into the system. All recordings MUST be recorded directly into the system...

Good Morning, I was hoping someone knows of a current government user of CC7 or Aura. I would appreciate any information which miight lead me to a person to talk to. Bill

@wildcard - hijack no problem - We are likely deploying to a single CM however I think my situation is simpler because all 40 locations are located in a single metropolitan area, so nothing is longer than 20 miles from the main CM. I believe that most sites will have an ESS, some with a remote...

Clearly I am begining to fully understand the magnitude of this implementation. I am part of a team of people planning this, and we have a significant pool we can draw from but the biggest site at 6200 would clearly need to be done over the course of a few weeks days. One other thing I did...

@evo - 4 out of how many? I was thinking of asking the vendor to goodwill us 150 or so (1/2%) for inevitable failures. Would this be enough?

BTW I found that 100 9620s fit on a single skid.

We are moving from a 5e onto Avaya. So all the programming is done from scratch.

I am assuming that the stations are programmed and the network is established weeks or months in advance, then earlier that week have a few techs go through the site and spot check a few desks to ensure the https server can be located and that the phones do indeed come-up. The day(s) of have...

Yes you read that correctly - 30 thousand phones. I am a contractor at a client site and may need to install 30,000 Avaya phones. I wanted to get a few ideas on how long this would take, this time frame would need to include programming the station (assuming a dup sta), unwrapping the phone...