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I had an new IPO benched and tested on a PRI on working off of a DMS100; all calls progressed inbound and outbound without a problem. I took the system to a cusotmer site in another community serviced by a DMS10 and all we could get was a busy for outbound calls even after we added the...

This happened to me on a UC module. I had to rebuild and then we changed the customer out to a server and bailed on the UC module.

I had vendor meetings today and am now working my way though the responses. I finally got this working once it dawned on me that I must use the same .wav file name for both the record and play menus. (I know, it seems painfully obvious now...and yes, I realize now I was told that but being the...

I have a new VM Pro on and IPO 500V2 Release 8.1 scheduled to go into service soon. I am looking for the easiest method possible for a customer to record daily job opening updates on several different menus. The specific user is a very low-tech kind of guy. For the design: My thought is to...

Lodde - Thank you. May I ask what version of IPO and what softphone version you are using?

We have a client who is moving from Norstar phones and headsets where they are able to answer and end calls from their wireless headset. They ordered Plantronics Savi W745 headsets and while they work on the Avaya IPO softphone, they cannot answer nor end the call from the headset. We checked...

The CAP is a central answering position application with one unit having 48 buttons. The good news is that my technician managed to locate a CAP module and hooked it up to a 7324 on the customer's IPO here on the bench. This is what I learned as it relates to the IPO: The 7324 has handsfree on...

Has anyone programmed an M7324 with a CAP on the Avaya IPO? The BCM/Norstar to IPO document does not appear to address the CAPs. I need to know where button 25 maps to on the CAP unit(First row lower left? First row upper left?)however I do not have a CAP to test with in my lab. Can someone help...

Thank you all for your posts. This is deal that was inked by sales and is already on its way so my job now is to see what I can do to make the best of the situation. I had really hoped to see a more positive response to the blended system but I must confess that I am not surprised...

I am fairly new with IPO and will be working with my technicians to deploy a 500v2 Release 8.1 IP Office with VM PRO soon. The customer has 80 Norstar digital telephones (M7324, M7310, T7316, M7208, T7406) that will come over to the new system along with 15 new softphones, 24 new Avaya digital...

Question: Can anyone tell me if in their experience is that the MICS 1.0 R1/T1 software will work with the StarTalk 4 release 2.0? Background: We have a government agency (tight budget) in a remote town who has had their StarTalk 1.36 fail and they are seeking a replacement to be up and running...

Customer has an IPO 500 V2 with embedded VM. Everything was working fine since we installed mid-April. We updated to the .43 maintenance release and now it appears that the trusted source field no longer working. Any ideas? Has anyone else encountered this issue?

Thank you. We did find that since we don't have an attendant console we had to make a change in the COS for the 4025 sets regarding the outgoing restriction so that is working now. I have 3 other items before this will be benched and ready for the customer: 1) The guest phones seem to be able...

Have a new hospitality customer in a remote area that is not cabled to handle IP phones. Only digital phones available are 4025s. We have programmed the ports typically used for the console and sub-console for the 4025 but display comes as no access when trying to make an outbound call. When...

Customer has a 201i CallPilot on RLS 5. They need to update a specific application (1014). They dial the voice item maintenance number, input 1014 plus the password then receive the announcement "That application is currently being updated". They launched App Builder, go to File-locks and it...

LD 81 REQ lst CUST 0 DATE <CR> PAGE <CR> DES <CR> FEAT rnp RNPG 1 99 (Or the range of groups you want to see - this will list them in group order) FEAT <CR> PUA 00 0001 TN 000 0 02 01 3900 CPHC 8 NOV 2007 PUA 00 0001 TN 000 0 02 12 3900 CPHC...

Thank you to allenmac and telebub for your time and help! The tech has successfully backed up the CP to his laptop and I agree with telebub that backing up to the laptop as primary source for backup/restore and using the tape as a secondary method is the way to go in the future.

Yes, this CallPilot is now at 5.0.

Has anyone experiemented with doing a network back up of CallPilot to a laptop for purposes of doing a restoral during an upgrade if the tape drive fails? I would like to find an alternative to depending only on the tape drive. Thanks.

I was searching for information on a similar situation and found a posting. Check out thread798-1539480 and see if tht will help you.