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I have a multi site server edition on r11.0.2. I was having a network issue with dropped packets that could have been related to the LAN 1 port on one of the IP500's. I replaced the IP500 with a cold spare that had never been configured. Installed modules and SD card in new unit and it came...

Anybody know if possible to disable or ignore DTMF/Key press actions while caller is leaving message in SE/VM r9.1? No Breakouts are configured and having an issue with callers inadvertently or purposely pressing keys while leaving messages which stops the recording and brings up various...

They are Modules not short codes. I tried exporting and opening with another VM Pro Client on a different machine and same issue. I was able to find a usable backup MDB file and import it but am still curious what causes it. This instance is on a MS Hyper-V virtual machine on Server 2008...

I've have had this issue on SE 9.1 and now on an r9 IP500/Windows VM Pro. When I open the VM Pro client some of the modules I have create are not visible. The call flows work fine but I cannot see them in the VM Pro client to be able to edit them. Anyone else had this issue? If so, any fix...

I had already built the users. They decided after the fact to enable it for all users. IMO that should be a tab in User Rights also. ACIS ACSS APSS CompTIA Convergence+ CCNA CCVP I'm also ShoreTel certified :(

This is my 2nd large SE deployment in 3 months and I'm seeing a lot of bugs in Manager. Randomly, when I open a config with Manager it will not download the hunt groups, and will show 0 hunt groups. If I close config and re-open, hunt groups will be there. I've already had the customer not...

Does anyone know in r9.1 if there is a way to globally enable user Web Self-Administration, or do I really have to go into each user profile and enable? 600+ users here. ACIS ACSS APSS CompTIA Convergence+ CCNA CCVP I'm also ShoreTel certified :(

SE 9.1.2. I have a high volume call center where last week I switched agents over to a force login and to logout on missed queue calls. Ever since, I have a group of agent phones that will reboot every hour. Example, phone reboots at 5:39, 6:39, 7:39....Phones have been in place for 2...

About 1 out of 10 or so times when using Manager to pull a config from SE, the config will show zero hunt groups in the config (I have 25 hunt groups). If I immediately close the config and pull another one I will see all 25. Problem is the one time I didn't catch it and merged, it deleted...

I have the plugin working with Firefox. My question is the user takes a call and it pops the account in Salesforce, what should happen if a second call comes in? Should it pop and open the 2nd account, or stay on the first? The customer is asking for it to open the 2nd call account info. My...

Check with your distributor for a serial dongle. Even though they are not listed in any Matrix and are end of life, they are still available. I just switched a customer from a USB to serial on a VM server replacement to a virtual machine and was able to order a serial dongle and do the license...

Are you running in your lab on a machine that meets the requirements or something less? Avaya has offered me a demo kit license for it but my lab machine is only dual core 2.94 ghz with 4 gig RAM/single NIC. Curious as if it will work as demo on lesser machine. ACIS ACSS APSS CompTIA...

I got one to register. It works, but with issues. ACIS ACSS APSS CompTIA Convergence+ CCNA CCVP I'm also ShoreTel certified :(

Thanks, we have salespeople who sell things without knowing what they are selling, or if it even works. I suspect I will be able to get them registered and the feature set will be minimal. ACIS ACSS APSS CompTIA Convergence+ CCNA CCVP I'm also ShoreTel certified :(

Anybody have these SIP phones working? Not seeing them on any supported endpoint doc. ACIS ACSS APSS CompTIA Convergence+ CCNA CCVP I'm also ShoreTel certified :(

I didn't change any of the dial delay counts or timers. Just the 4N and 3N short codes to the fake ARS table. I basically create a new ARS, name it, and delete anything in the window....like the 911 dial code. The "N" shortcode is always going to win because now the system thinks its an...

Release 9.0.2.0 build 860. The dummy ARS table method works just fine. ACIS ACSS APSS CompTIA Convergence+ CCNA CCVP I'm also ShoreTel certified :(

Here is one way. I will try to post screen shots tomorrow. I have 2 digital extensions, 2 users. x300 (test1) and x400 (test2). Create a dummy ARS table and leave it blank. (53:TEST) Add a user short code of 4N/Dial/N/53:TEST to x300. Add a user short code 3N/Dial/N/53:TEST to x400. Below...

There are several ways to do it with SC's and digit manipulation. At customer site tomorrow but I will post SSA and screen shots on Friday when back in office and access to lab IPO. ACIS ACSS APSS CompTIA Convergence+ CCNA CCVP I'm also ShoreTel certified :(

Apparently the junior level techs commenting above didn't know that a user short code can pretty much override anything. Multi-tenant IPO not perfect.....but it works. ACIS ACSS APSS CompTIA Convergence+ CCNA CCVP I'm also ShoreTel certified :(