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I have a call-pilot CallPilot Manager version 04.04.04.03 system. The customer had deleted a message and wants it restored. Call-pilot gets backed up weekly to a tape plus the files get sent to an external server where it is backed up. I followed the normal procedure below to restore (1)...

This is an older CS1000E, it was installed in 2005. This is a dual core system and one of the core's died today(no power). I suspect a bad power supply. We are running on the redundant side and that has been running as long as core 0 had been running. Can a power supply be ordered for an...

The plot thickens. I discovered that the .dat file that I needed to access for CP_Users did not get copied over to the server for some reason. I did find that .dat file later in the month but could not find it for the (1) week time period that was requested. Weird there was a backup for...

I am a little bit nervous about remoting to the machine. I do not want to knock down any applications when doing so. I will go to the site on Monday and try to access the archives from the machine..

Ok, I will try that once I get to where the call-pilot machine is. So this is where I can load the archived file from as well. In other words not from my local browser on my PC? I would guess that you would not recommend using remote desktop to get to the call-pilot machine?

I am not to computer savvy so I forwarded your question to our computer support team. I am not sure when they will respond back to me. I can tell you that I browse to call-pilot via HTTP:// and I am attempted to get these archived files from there. I am not physically located where call-pilot...

I read quite a few of the posts and I was not able to find the answer I was looking for and many of the posts were really old. Here is my question. I have a customer that has call-pilot versions 04.04.04.03 and they want to restore one persons mailbox going back 2 weeks from the archived...

We are using RSI as the CDR. If we ran a CDR report against all 76 channels that would tell us the total of number of inbounds(if we are tracking inbound traffic) but would not tell us the utilization of these channels or what percentage these voice channels were busy..

I appreciate the follow-up. I did more research and did discover that the reporter is on a seperate licensed server and this location does not have a seperate server so there is no way to get statistical information regarding total usage on the voice ports. I would need to manually look at the...

I do not recall seeing this on the application(when I browse to call-pilot). Would I see this on the server? The server is about 6 miles from my location and I am getting ready to drive there now. I did not want to risk connecting to the server via remote desktop because I did not want any of...

We are running a CallPilot Manager version 04.04.04.03 and when browsing to call-pilot via the web the the OM is set to collect data for (8) days. It was requested of me to run a report on the voice channels to determine usage. Since this system is set to save this type of data does anyone know...

Good morning Marc D. The vendor we use for support with complicated issues told me the same thing that Symposium will sync off the PBX automatically and that there is no specific settings. Our computer support person that installed this replacement server several weeks back disabled all the...

It appears that I posted this thread in the PBX area and not the Sympoisum area and that could be why I did not get a response? Our former Symposium express server had crashed and we replaced it. The issue is our GRTD stats keep resetting. I do see in the log that the server clock keeps...

We have an older Symposium express(installed in 2005) that recently failed and was replaced. The problem is that the GRTD reports keep resetting during the day and after looking at the alarm logs I see the "Time server" keeps getting reset. That log file also does not archieve and gets...

We have symposium express running GRTD. All is working well except that all of the queues stats that are programmed, callswaiting ect billboard is reseting to 0 prior to the 24 hour schedule. There does not appear to be any rhyme or reason for these resets. It would work cumulative for 4 hours...

Thank you all. We ended up doing a TNB listing in ProComm and setup a very large scrollback buffer. We looked through all of the DN's for the specific table and none of them had that CLID table assigned to them. When I have time at some point I will download your file and copy the TNB/ CLIDVER...

I am not familar with the firebird conversion tool. There is no way to do a listing of the CLID assignments in the PBX? LD 81 ect??

I have a CS1000M release 4.5.88 and I would like to know how to find what TN is assigned to a specific CLID table? Thanks

Hello, we have one centralized call-pilot system located within a CS1000E and there are many remote locations that are using this same voice mail system. This patch was created specifically(25540) to activate the lights at these other locations. Actually one of the sites is a release 5.0 site...

Reusser, I do recall that the S.S. needed to be rebooted when I did this in the past. I did activate that patch but it forced me to deactive another one due to a conflict. Do you suppose the reboot was required because of this conflict? That patch is in-service(25540) now and I tested the...