I read quite a few of the posts and I was not able to find the answer I was looking for and many of the posts were really old.
Here is my question. I have a customer that has call-pilot versions 04.04.04.03 and they want to restore one persons mailbox going back 2 weeks from the archived backup's. He said that normally he would go to the backup and restore procedure within call-pilot and when he clicks the "retrieve directory" radio button near the CP_User's drop down nothing happens. I tried it myself and it appears to load something and then nothing. I would have thought it would have at least found what is on the cassette loaded in call-pilot? I looked at the backup's and some of the files show "Partially completed". When I view the file it only shows (1) file as missing because it was to large to backup. I can't see this (1) missing file causing this issue?
We have call-pilot setup to save to a cassette and also to "push" the files to an external server's hard drive.
Has anyone had any success in trying to load these "files" back into the main call-pilot system, just the CP_User's file? If so what is that procedure? Our data company who setup these backup's told us that there is an issue with the file and it might not be useful which would not be a good thing. I am guessing the issue is the "Partial completion" message due to the (1) missing file.
Please advise.....
Here is my question. I have a customer that has call-pilot versions 04.04.04.03 and they want to restore one persons mailbox going back 2 weeks from the archived backup's. He said that normally he would go to the backup and restore procedure within call-pilot and when he clicks the "retrieve directory" radio button near the CP_User's drop down nothing happens. I tried it myself and it appears to load something and then nothing. I would have thought it would have at least found what is on the cassette loaded in call-pilot? I looked at the backup's and some of the files show "Partially completed". When I view the file it only shows (1) file as missing because it was to large to backup. I can't see this (1) missing file causing this issue?
We have call-pilot setup to save to a cassette and also to "push" the files to an external server's hard drive.
Has anyone had any success in trying to load these "files" back into the main call-pilot system, just the CP_User's file? If so what is that procedure? Our data company who setup these backup's told us that there is an issue with the file and it might not be useful which would not be a good thing. I am guessing the issue is the "Partial completion" message due to the (1) missing file.
Please advise.....