Has anyone ran a traffic report on the voice channels in call-pilot? 1

[rheine]

We are running a CallPilot Manager version 04.04.04.03 and when browsing to call-pilot via the web the the OM is set to collect data for (8) days. It was requested of me to run a report on the voice channels to determine usage. Since this system is set to save this type of data does anyone know how I can run a report for the day and week? I am guessing that I need to go to where the server is and run the report from the server and not the application?

Please advise since this is something that was requested of me today.

 

[StanleySteamer]

Do you see a link for CallPilot Reporter when you log in to CallPilot Manager?
If not then you will need to install CallPilot Reporter on a server with CallPilot Manager.

 

[rheine]

I do not recall seeing this on the application(when I browse to call-pilot). Would I see this on the server? The server is about 6 miles from my location and I am getting ready to drive there now. I did not want to risk connecting to the server via remote desktop because I did not want any of the applications to shutdown. This is a very active voice mail system.

 

[KCFLHRC]

Reporter is a stand alone web server. You will not see it when logging into the regular Call Pilot Manager. You would log into the Reporter server with

http://servername/cpmgr/cprpt

 

[rheine]

I appreciate the follow-up. I did more research and did discover that the reporter is on a seperate licensed server and this location does not have a seperate server so there is no way to get statistical information regarding total usage on the voice ports. I would need to manually look at the channels to get an idea of usage and that would be very tedious to say the least...

 

[KCFLHRC]

Yep, that's what Reporter is for. You gotta pay to play.

 

[trvlr1]

Do you have some form of extension reporting package? You may be able to run reports on the extensions associated with the channels. Probably not quite as easy to get useful information out of, but it would be something.

 

[rheine]

We are using RSI as the CDR. If we ran a CDR report against all 76 channels that would tell us the total of number of inbounds(if we are tracking inbound traffic) but would not tell us the utilization of these channels or what percentage these voice channels were busy..

 

[30n30w]

I could be wrong here but I don't recall CallPilot Reporter being an additional cost - I just remember having to set it up on a server separate from the main CP201i server. It's been a while, but I think I even had it installed and running on a window XP machine that sat on my Telco lan - I installed CP Manager and during the install it asked if I want to install reporter at the same time.
At least that's what I recall - the sooner you set it up, the sooner you will get stats.
I hope this helps,
30n30w

 

[KCFLHRC]

There is no additional cost for Reporter, however it has to run on a separate server running server software, it wont run on XP. Currently Server 2003 and Server 2008 is supported running IIS 6.0 or 7.0. I just did one with IIS 7.5 on Server 2008 R2 and it worked fine. The software is the same for manager as it is reporter, however when you install it on the Call Pilot Server it acts as Manager, when you install it on a stand alone server it recognizes this and it installs it as Reporter.

 

[30n30w]

It's possible the older versions did run under XP - I didn't have a server license at the time. (that came later) - Since the user is still talking about version 4 it might be possible to still install it under XP on an old box just to get some stats.
Food for thought...
30n30w