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This may or may not help but I just had some very weird problems for a week or two on an IPO with a PRI; it wasn't audio problems but a lot of other static and issues, and after fighting diagnosing it for a week, I went there, and unplugged the AT&T equipment myself and left it for a few...

I agree with CPM86. I'll get this with PCI scans and some devices and open ports. Often the client has to just put in the reasoning why that port is open and they will accept it and move on with the compliance certification.

I've had a lot of other things come up the last day, but I did look in URI and I may need to change some settings and test. I do have Keepalives enabled, with a periodic timeout of 30. This did work until we changed to a different kind of SIP trunk, although this client changes their network a...

Thanks to both of you. I kindof wondered about the URI setup. I will also check Keepalives.

We have an IPO running 11.1 at a client that has SIP trunks; some of the users twin to their cell phone. They notified me today that when someone calls through to the user's DID number and they answer the twinned call on their cell phone, neither party gets audio. If someone at an internal...

And RocketJTech that is brilliant. I will end up doing it like that.

Thank you all. This gives me some info to test with.

I have a client using IPO 11.0 that has a collective call waiting hunt group set up. It has six members, and then overflows to another group with six members. After 50 seconds it always goes back to the voicemail of the first group, but the IT manager at that location is wanting to have the...

Thanks!

Thanks for the response, Merlinman. I do have WinSPM running on my newest work laptop, although I haven't had great luck connecting with it. You had basically echoed what I had found in the manuals (that it is best to just do through SPM), and I'll try that if I go back over there. Thanks for...

Sorry if this is answered somewhere else. I looked but didn't find it. I only have one Merlin Legend that I still work on, and very rarely work with this system. The manager is trying to put an individual cover button on one extension (x106) for his extension (x198). There is already a...

Vorian, about your SCN question - all locations should be running the same release of R11. They may work if the versions aren't exact, but it's always recommended.

Thanks. I had had to do something like this a long time ago, and I was thinking it worked like that. I just couldn't seem to find anything in the manuals saying that.

Sorry if I missed an earlier post about this or if I'm missing something easy here, but I know how to renumber to swap extensions, but how do you just add a new extension in the system? For example, if you already have a port programmed as x140 but you want to program it as a completely new...

Do you know if the system is connected to the network? You could use Putty set up for an Avaya session (mainly vt100 emulation / telnet) to log in to the system, but you would definitely need to know the username and password for the system. Some systems have custom users but many of them use...

Hey just wanted to update this. It is working now. Even though I thought I had proved which AA was the one answering, it turned out the Day AA was the one answering, not Night. It just happened to be working with the changes I had made. Once I realized that was what was happening, I changed...

Thanks Tommy, I went there a couple of days ago and when I got onto the system console (x100) I started looking through the System extension settings and saw the Call Restrictions. I just had to change it to unrestricted. Thanks!

I have an extension at one of our Merlin Legend sites which does not have the ability to call long distance. It can call local, but not anything else. I've looked in the manuals, but I'm having problems finding how to change that. Can anyone give me some instructions of where to go to change...

As far as I know, I am only in Single AA mode. I changed #1 and #2 to do direct extension dialing, and upon testing those I was able to transfer to extensions, so it definitely appears that I am altering the correct auto attendant.

Hello, I have a Merlin Legend at a client with Merlin Mail and am having a problem changing around the auto attendant. I can call 770 and get into mailbox 9997 and then go through to the auto attendant setup, but whenever I make a change to one of the selector code options (for example, #4)...